General Manager

urbanbubble Ltd; Lewisham; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Birthday day off

Company pension scheme

Medical cover

Refer a friend scheme

Paid volunteering day

Enhanced sick pay

Family leave

Cycle to work

Study support

Long service awards

Employee assistance & counselling

Job summary

urbanbubble Ltd is seeking a General Manager to lead the flagship development, driving daily operations, lettings, and resident satisfaction. You will manage budgets, coach a large team, and uphold Health & Safety standards to ensure top-tier resident services.

This role requires strong leadership, clear communication, and a proactive approach to achieving occupancy KPIs in a fast-paced environment.

Qualifications

• Experience in building/property management or hospitality operations.
• Strong understanding of Health & Safety policies.
• Proven ability to manage budgets and deliver KPIs.
• Excellent people management and leadership skills.

Responsibilities

• Oversee operational and financial management of the development.
• Lead and develop a high-performing team for daily operations.
• Deliver exceptional resident experiences and customer service.
• Ensure Health & Safety compliance across the building.
• Contribute to performance reporting and occupancy targets.

Skills

Leadership

Customer service

Budgeting

People management

Health & Safety

Communication

Strategic thinking

Job description

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home. If you're someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we'd love for you to join us as a General Manager!

As a General Manager, you'll be right at the heart of our community, the driving force behind the success of this flagship development. You'll take full responsibility for operations, lettings, resident satisfaction, and team leadership-making sure every detail is perfect and every resident feels at home.

Here's what you'll be doing:

Operational & Budgetary Management:

• Lead all aspects of operational and financial management of the development
• Ensure the smooth day-to-day running of the building and resident services
• Create and manage budgets to ensure efficiency and value

Team Leadership & Development:

• Inspire and motivate a high-performing team with clear goals and continuous improvement.
• Recruit, develop, and retain talent through effective coaching, one-to-ones, and reviews.
• Foster a positive, performance-driven culture with excellent staff engagement.

Resident Engagement & Customer Service:

• Deliver an exceptional resident experience through high-quality customer service.
• Implement a resident engagement strategy including events, communications, and feedback.
• Maintain outstanding levels of resident satisfaction.

Health & Safety Compliance:

• Ensure all Health and Safety policies and procedures are followed.
• Provide a safe environment for residents and staff.
• Report on compliance and maintain standards across the building.

Performance and Reporting:

• Contribute to weekly, monthly, and quarterly client reports
• Deliver lettings and occupancy KPIs in line with service level agreements
• Monitor operational performance and ensure continuous improvement

And So Much More:

From leading daily operations to guiding your team with strategy and support, you'll ensure everything is aligned and performing seamlessly across the community.

Comparable property management experience (residential or hospitality)

• Strong understanding of building management and Health & Safety
• Proven ability to manage budgets effectively
• Excellent people management skills with experience leading large teams
• A track record of developing high-performing teams in a fast-paced environment
• Outstanding customer service standards
• High levels of energy, drive, and enthusiasm
• Strong communication, influencing, and relationship skills
• Ability to work proactively and use initiative in a competitive market

Desirable:

• Health & Safety qualification
• ARLA qualification
• IRPM foundation level qualification (or willingness to work towards)

We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you!

Here’s a little glimpse into our bubble benefits;

• Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need
• Company pension scheme & medical Cover for your long-term health & to help plan for the future
• Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
• Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
• Enhanced sick pay & family leave to take care of yourself & your loved ones
• Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
• Cycle to work scheme to help you get to work in a healthier, greener way
• Study support to help you grow & reach your goals
• Long service awards to celebrate every mile stone with us
• Employee assistance & counselling for those times when you need a little bit of extra support

& the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you!

If you're excited about making a real impact and being part of something special, we can't wait to hear from you!