General Manager

JR United Kingdom; Leeds; On-site; GBP 59,000 - 70,000; Full time

Job summary

A leading company in the travel industry is seeking a Senior Retail Travel Manager to oversee a thriving retail business and homeworking division. The role involves managing teams, driving business development, and ensuring exceptional service. With a competitive salary and benefits, this office-based position in Leeds offers some flexibility for homeworking. Ideal candidates will have extensive retail travel experience and strong management skills.

Benefits

Performance related bonus

Holiday/travel concessions

Flexible homeworking

Qualifications

• Significant experience in travel management within a shop, call centre or homeworking business.

Responsibilities

• Manage a call centre team to ensure sales targets are met.
• Develop marketing plans to generate sales leads.
• Expand new products for retail and homeworker sales.

Skills

Retail travel experience

Motivational skills

People management skills

Commercial skills

Sales target driven

Job description

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We have a fantastic opportunity for an experienced senior retail travel manager to develop and manage a retail business and award-winning homeworking division, with annual revenues in excess of £20 million.

Reporting to the Director, the role will involve managing a retail leisure travel business encompassing call centre, office admin, websites and a developing and fast-growing homeworking division.

The role will also require a strong emphasis on business development, homeworker recruitment, marketing and promotion to actively generate new business.

On offer is an attractive package comprising of a salary of up to £70k, performance related bonus, holiday/travel concessions and other excellent benefits. Please note, this is an office-based position in Leeds with some flexibility for homeworking.

If this role is of interest to you, please apply online.

Role of General Manager:

• Retail sales - Managing a call centre team of 4 staff to ensure sales targets are met / exceeded through various channels including sales calls, web enquiries, social media and group bookings.
• Retail admin – Managing an admin staff team of 4 for invoicing, ticketing and customer correspondence
• Marketing – Developing marketing plans to generate sales leads through the call centre and online with regular mailshots to the customer database, marketing through various social media platforms, brochures, leaflets and promotions through local businesses.
• Financial – Responsibility for dealing with head office accounts and customer payments as well as managing
• homeworker finances including invoicing and monthly commission payments.
• New Business Development - Developing and expanding new products for retail and homeworker sales including high revenue long haul and cruise products.
• Homeworker business – Develop the homeworking division from the current 30+ homeworkers with ambitious plans for growth being responsible for recruitment, advertising, candidate selection, training and ongoing business support and development.
• Deliver ambitious sales targets by maximising profit and potential sales opportunities at all times whilst offering an exceptional and personalised service.

Skills required for the role:

• Retail travel experience with significant experience in travel management within a shop, call centre or homeworking business.
• Strong motivational and people management skills
• Strong commercial skills in developing new business ideas
• Driven to exceeding sales targets.

If you’re interested in learning more about this General Manager role, please press the apply online button now!

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