General Manager

TN United Kingdom; Ivy Chimneys; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Lounge Manager, where your leadership will create a vibrant community hub. You will take ownership of your Lounge, ensuring every shift is exceptional and that customers leave with a smile. With a focus on team development and high standards, you'll manage operations, training, and customer satisfaction. This role offers a unique opportunity to make a real impact in a growing business that values its people. Enjoy generous perks, including overtime pay, discounts, and opportunities for personal growth in a supportive environment.

Benefits

Overtime pay

Staff food on every shift

50% off staff discount

28 days holiday

Enhanced maternity and paternity pay

Loungefest staff party

Competitions and incentives

Company pension scheme

Long service awards

Tips shared equally

Qualifications

• Experience as a General Manager or similar role in hospitality.
• Familiarity with managing KPIs and decision-making.

Responsibilities

• Lead your team to deliver excellent customer experiences.
• Ensure the Lounge is a unique place for the community.

Skills

Management Skills

Team Leadership

Customer Service

KPI Management

Training and Recruitment

Education

Experience in Hospitality Management

Job description

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Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off staff discount to enjoy outside working hours from day one
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring

• You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant Manager with a background in restaurants, bars, cafés or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• You will be familiar with managing through clear KPIs and making decisions considering labour, stock, food safety requirements, customer sentiment, plus others in line with brand standards and a budget.
• You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
• Ideally some experience back of house, understanding what makes kitchen and kitchen teams click would be preferable.