General Manager

Team Sport; Harlow; On-site; GBP 38,000 - 50,000; Full time

Benefits offered by this job

Discounted food & drinks

Rewards platform

Job summary

TeamSport, the No 1 indoor karting company in the UK, is seeking an on‑site Operations Manager to lead daily operations and coach the crew to deliver exceptional service. You will ensure procedures are followed, wage budgets monitored, and each department provides safe, high‑standard service while supporting the wider business goals.

You will work hands‑on on busy weekends and evenings, align across departments, and drive a great place to work while maintaining profitability and a strong safety

Qualifications

• Experience leading teams to deliver high‑quality customer service.
• Proven ability to manage budgets and SOP compliance.
• Strong time management and cross‑department collaboration.

Responsibilities

• Lead the team to hit KPIs including wage ratio and profitability.
• Foster collaboration between departments for stakeholder satisfaction.
• Ensure smooth operations and safety in line with SOP.
• Manage departmental budgets to maximize profitability.
• Ensure policy, Health & Safety compliance and risk minimization.
• Develop people through recruitment, performance and training.

Skills

Leadership

Communication

Flexibility

Influencing

Organization

Health & Safety

Job description

About Us:

TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 38 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further...but it's not just about karting! We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.

Why Join Us?

A Career in the Fast Lane:

At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities.

Best Places to Work 2023 - 2026:

Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm.

Our Values:

• Put the Customer on Pole: Make every karting experience unforgettable.
• We Are One Crew: We're a close-knit team, fuelled by energy and fun!
• Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry.
• Big Emphasis on Small Details: We get that the little things matter.
• Fuelled by Fun: It's not just a job; it's about enjoying what we do.

The Role:

Reporting directly to the Divisional Operations Director you'll take the lead in making sure our daily operations run smoothly and to the highest standard. You'll make sure all company procedures are followed, wage budgets are kept on track, and every department delivers great service, safely and consistently. You'll coach and develop your crew, keep an eye on standards, and play a key part in making your track a brilliant place to work and visit. You will continue to coach and grow your crew members and assist the wider business in being recognised as aGreat Place to Work

What were looking for

You'll be a hands-on operator who sets the tone for the whole site. You'll be on the ground, working alongside your crew - especially during busy weekends and evenings.

About you:

• You're a motivator with strong leadership skills.
• Your communication is top-notch, with a leadership style that adapts to the situation and the person.
• Flexibility is your middle name; our operation runs 7 days a week
• You're a pro at influencing and collaborating across all levels of the business.
• You've got a knack for proactive organisation and time management. Promoting equality, diversity, and an inclusive work environment is second nature.
• You've got the lowdown on Health and Safety, Food, and Consumer legislation.

Your Duties:

• Lead the team to hit all departmental KPIs, including wage ratio and financial targets.
• Foster collaboration between departments for stakeholder satisfaction and service level agreement adherence.
• Keep all departments running smoothly, maintaining top-notch service and safety in line with Standard Operating Procedures (SOP).
• Manage departmental budgets like a pro, keeping costs within limits and maximising profitability.
• Ensure all team members follow company policies, Health and Safety requirements, and relevant legislation to minimize risks and protect the business's reputation.
• Offer oversight and support to prevent accidents and maintain consistency across all areas.
• Build a culture of effective people management through recruitment, performance management, training, and talent management.

Please note:

As a leisure and hospitality business, our peak times are during evenings and weekends. Therefore, flexibility to work during these hours is essential for this role. You are likely to have one in three weekends off.

Please note: Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies