Assistant General Manager

Team Sport; Basildon; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Discounted food & drinks

Rewards platform

Evening & weekend flexibility

Job summary

TeamSport, the leading indoor karting operator in the UK, seeks a proactive right-hand to the General Manager at our Basildon track. You will oversee daily operations, fine-tune procedures, support department heads, manage bar operations, and focus on profitability while developing your crew.

This role requires evening and weekend flexibility, a passion for guest experience, and a hands-on leadership style. Join a dynamic leisure business driving growth and exceptional customer journeys.

Qualifications

• Experience in a supervisory role within leisure, hospitality or leisure operations.
• Proven ability to improve KPIs and profitability while developing teams.
• Strong guest experience focus and hands-on leadership.

Responsibilities

• Support the General Manager in overseeing daily site operations.
• Drive revenue and manage wage ratios to improve profitability.
• Lead recruitment, training and performance management for the crew.
• Ensure exceptional customer experience and a positive team culture.

Skills

People management

Operations management

KPI tracking

Customer experience focus

Education

Bachelor's degree in hospitality or business

Tools

Point-of-sale systems

Scheduling software

Job description

About Us:

TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 37 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further...but it's not just about karting! We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.

Why Join Us:

A Career in the Fast Lane:

At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities.

Community Champions:

Beyond being Carbon Neutral, we're actively making a positive impact in the communities we touch. Join us in supporting causes and charities that resonate with today's generation.

Best Places to Work:

Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm.

Our Values:

• Put the Customer on Pole: Make every karting experience unforgettable.
• One Crew: We're a close-knit team, fuelled by energy and fun!
• Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry.
• Emphasis on Small Details: We get that the little things matter.
• Fuelled by Fun: It's not just a job; it's about enjoying what we do.

The Role:

As the right-hand person to the General Manager, you'll be in the driver's seat, overseeing the pulse of our go-karting track's daily operations and steering the business aspects. Your duties? From fine-tuning operational procedures to supporting departmental heads and keeping a keen eye on our financial track. Your ultimate goal? Racing towards operational excellence, hitting those KPIs like a pro, all while nurturing and growing your crew, ensuring each member accelerates to their fullest potential. And let's not forget, you'll play a pivotal role in ensuring our track is not just a workplace, but a thrilling destination, making every day a victory lap.

What you'll be doing:

You’ll assist the GM in overseeing daily operations at the site, with a particular focus on bar operations.

You’ll aid the team in achieving robust KPI results, including wage ratios and profitability.

You’ll excel in driving revenue and profitability, contributing to corporate sales development.

You will assist the GM in effective people management, covering recruitment, talent development, training, and performance management. Prioritise customer satisfaction, demonstrating a willingness to go the extra mile.

Above all, we’re seeking someone who is FUELLED BY FUN! In this lively environment, we need someone who embodies this spirit, fostering a positive attitude among the team to deliver the ultimate customer experience.

Please note:

As we are an leisure and hospitality business, we come alive in the evenings and weekends. Therefore, evening and weekend working flexibility is essential for this role and you are likely to have 1 in 3 weekends off.

Ready to Join the Race?

Please note: Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies

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