General Manager

McMullen & Sons Ltd.; Greater London; On-site; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

Bonus scheme

Team discount card

Reward and recognition events

Job summary

The Horse & Guardsman in Whitehall is seeking a General Manager to lead a high-traffic, food-led pub in central London. You will drive guest experience, profitability and trading opportunities while managing a dynamic team in a prestigious area near Trafalgar Square.

Ideal candidates will have proven leadership in busy hospitality venues, with experience in tourist, corporate and event-led trade, and a passion for delivering exceptional standards both front-of-house and behind the scenes.

Qualifications

• Experience running a high-volume, food-led pub or hospitality business.
• Ability to lead a busy London site and maximise trading opportunities.
• Experience with tourist, corporate, and event-led trade is a plus.

Responsibilities

• Drive sales growth and profit, exceeding budget.
• Build a full management team with succession plan.
• Maintain team turnover at or below company target.
• Ensure flawless FOH and BOH standards per policies.

Skills

Leadership

Guest service

Hospitality management

Event management

Job description

We are now recruiting for a people focused Manager to run the

Horse & Guardsman in Whitehall

A fantastic opportunity has arisen to become General Manager of The Horse & Guardsman, Whitehall. Now established for five years, the pub has built a strong reputation in one of London’s most iconic locations, just a stone’s throw from Trafalgar Square, The Mall and Downing Street. The site includes a large ground floor trading space with entrances on both Whitehall and The Mall, along with two mezzanine levels, all beautifully presented as a traditional London pub with real character and presence.

It has a relaxed atmosphere bursting with character with a range of contemporary and traditional cocktails with the freshest ingredients, serves bespoke seasonal dishes, and boasts an attentive bar service. It is in the heart of the West End and is a truly quintessentially British pub experience.

The pub attracts a wide range of guests thanks to its outstanding central London location, including tourists, Whitehall workers, theatre and West End visitors, corporate guests and organised tour groups. With London trading strongly again and demand for memorable British pub experiences continuing to grow, there is a clear opportunity to build on the pub’s established reputation, drive sales further and deliver consistently excellent standards for both guests and team.

The ideal General Manager candidate will have proven experience running a high-volume, food-led pub or hospitality business, with the confidence to lead a busy London site and maximise every trading opportunity. Experience of tourist, corporate and event-led trade would be a strong advantage.

Management Profile

The Horse & Guardsman will require a real leader. Driven, guest focused and confident. You’ll need to understand people (team and guests) and their needs. Our pubs are driven by personalities, you’ll need the personality to stand out and become popular with the locals. A creative streak and eye for detail are important so that the site stands out visually against the competition.

Owing to the unique nature of this business we are looking for a high performing manager who will operate a business that delivers our key KPI’s

• Sales growth and profit exceeding budget
• A full management team with an ongoing succession plan in place
• Team turnover on or below the company target
• Flawless standards FOH and BOH with complete adherence to company policies.

Salary and Benefits

• Salary: up to £45K depending on experience
• Company contributory pension scheme
• Life Assurance
• Achievable bonus scheme
• Team discount card
• Lots of reward and recognition events

Manager’s Accommodation

The manager’s accommodation is a two-bedroom flat.