General Manager

Cain Partners; Greater London; On-site; GBP 60,000 - 75,000; Full time

Job summary

Cain Partners is seeking a General Manager for a premium London pub in South West London. You will take full ownership of the venue, leading from the front to drive guest experience, sales and profitability.

We’re looking for someone with a strong track record in high-volume hospitality, who can recruit, develop and retain a high-performing team and build a venue with its own identity.

Qualifications

• Experience running a busy premium pub or high-volume hospitality venue.
• Strong track record of driving sales and profitability.
• Excellent people leadership and team development.

Responsibilities

• Leading the full operation of the venue
• Driving sales, revenue and profitability
• Creating an outstanding guest experience
• Recruiting, developing and retaining a strong team
• Building a positive, high-performing culture
• Managing and improving operational standards
• Working closely with the Head Chef to drive the food operation
• Managing labour, GP, stock and controllable costs
• Driving events, activations and local business

Skills

Leadership

People management

Commercial acumen

Guest focus

Operations oversight

Job description

General Manager – Premium London Pub | People | Sales | Operations

Location: South West London

Job Type: Full-time, Permanent

Are you a General Manager who knows how to run a great pub, build a strong team and create a place people genuinely want to come back to?

We’re working with a growing collection of premium London pubs and bars to find an ambitious General Manager to take full ownership of one of their venues.

This is not about simply keeping the pub running.

It’s about leading from the front, driving the business, developing your people and creating a venue with its own identity.

The business is food-led, drinks-focused and built around great hospitality — with fresh, seasonal food, quality drinks, proper service and venues that have a strong sense of personality.

The Role

As General Manager, you’ll have overall responsibility for the performance and day-to-day running of the venue.

You’ll be the person who sets the tone, leads the team and makes sure everything comes together — from the guest experience and service standards to sales, people and commercial performance.

You’ll be responsible for:

• Leading the full operation of the venue
• Driving sales, revenue and profitability
• Creating an outstanding guest experience
• Recruiting, developing and retaining a strong team
• Building a positive, high-performing culture
• Managing and improving operational standards
• Working closely with the Head Chef to drive the food operation
• Managing labour, GP, stock and controllable costs
• Driving events, activations and local business

What We're Looking For

We’re looking for a commercially strong, people-focused GM who genuinely understands what makes a great pub.

You’ll ideally have experience running a busy premium pub, gastro pub, bar, restaurant or high-volume hospitality venue.

You’ll be someone who:

• Has a strong track record of driving sales and profitability
• Knows how to lead and motivate a large team
• Is confident managing a busy, high-volume operation
• Understands the numbers as well as the hospitality
• Has strong knowledge of labour, GP and cost control
• Can recruit, develop and retain great people
• Is commercially minded without losing sight of the guest
• Is visible, hands-on and leads from the front

We’re particularly interested in GMs coming from premium pubs, gastro pubs, competitive socialising, quality casual dining, restaurant groups and high-volume bars.

The Opportunity

This is an opportunity to take ownership of a venue within a growing London hospitality group where individual venues have their own identity and personality.

You’ll have the support of an experienced wider management team, but you’ll also have the autonomy to run your venue like a business.

If you’re the kind of GM who gets excited by improving a site, growing sales, developing people and creating a team that genuinely cares about what they do, this is a role where you can make a real impact.

And as the group continues to grow, there is genuine opportunity to progress beyond your individual venue.