General Manager

Staycity Group; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Paid family leave

Bonus scheme based on core values

Discounted overnight rates for you and

Refer and earn up to £/€550

Cycle to work scheme

Education support

2 paid volunteer days per year

Employee Assistance Program (EAP)

Leadership program: Elevate

Job summary

Staycity Group in London is seeking a General Manager for a busy 68-key property in Greenwich to shape the Staycity guest journey and drive performance. You will lead front office, housekeeping, maintenance, and sales, ensuring alignment with brand SOPs, delivering high guest satisfaction and strong commercial results through effective team leadership and strategic decision making.

The role requires 3+ years in a similar level position, outstanding leadership, and a proven ability to manage

Qualifications

• Proven leadership experience and 3+ years in a similar level role in hotel/aparthotel sector.
• Full working proficiency in English.
• Demonstrated success in driving revenues through commercial initiatives.

Responsibilities

• Support all HODs in running the property, including front office, housekeeping, maintenance, sales and revenue.
• Ensure departments operate within Staycity Group brand SOPs and address feedback promptly.
• Regularly evaluate performance against goals and provide on-the-job training and feedback.
• Produce forecasts for revenues and costs and monitor adherence to budgets.
• Ensure hotel compliance with legislation and Staycity Group requirements on H&S and regulations.
• Deliver department-specific training plans to build skills aligned with strategic goals.
• Foster collaboration across departments and effective communication.
• Monitor guest feedback from surveys and third-party sites and resolve disputes professionally.

Skills

Leadership

English proficiency

Revenue generation

Team motivation

Operations management

Training & development

Decision making under pressure

Strategic business discussions

Attention to detail

Adaptability

Education

Bachelor's degree in Hospitality Management or related field

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a General Manager to help shape the Staycity guest journey in our busy 68 key property in Greenwich, London

Benefits

• Paid family leave (>1 year of service)
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.

We would love you to have:

• Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector in properties operating at a minimum review score of 8.5
• Full working proficiency in English
• Demonstrated success in driving revenues through the strategic management of commercial initiatives
• Humble and approachable, fostering a positive and inclusive work environment
• Forward-thinking and innovative, always looking for opportunities to improve operations
• Self-motivated and able to inspire and lead the team effectively
• Energetic, flexible, and adaptable to changing circumstances
• Possesses a keen eye for detail and is highly organized
• Ability to adapt effectively and make decisions under pressure
• Proficiency in engaging in strategic business discussions at a higher level
• Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business
• Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team
• A bachelor's degree in Hospitality Management or a related field is preferred

What you can do for us:

• Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
• Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner
• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
• Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible
• Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
• Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals
• Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued

Join us and be part of the journey.