General Manager

EQUANS; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover 2x annual salary

Employee discounts

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days (2) per year

Learning opportunities

Employee referral rewards

Employee networks access

EAP & wellbeing app

Job summary

Equans is seeking a General Manager to join our facilities management operations at The University of West London in London. This permanent, full-time role is 40 hours per week and offers a competitive salary with car allowance, bonus and benefits.

The General Manager will deliver operational support to staff, manage budgets, liaise with clients and stakeholders, drive service delivery and continuous improvement across hard and soft FM services while ensuring safety, compliance and customer

Qualifications

• Extensive operational management experience.
• Experience with soft FM.
• Experience with security (desirable).
• Strong customer focus and communication skills.
• Proven people management and budgeting experience.

Responsibilities

• Deliver high-quality hard and soft FM services as per contract.
• Manage budgets and drive cost efficiencies.
• Develop strategies with management and client for growth and improvement.
• Oversee supplier contracts and ensure best value.
• Lead recruitment and staff development.
• Ensure safety and regulatory compliance across site.

Skills

Team management

Stakeholder management

Communication

Financial awareness

Planning & time management

Job description

Equans is looking for a General Manager to join our team at The University of West London in London a permanent basis.

This is a full-time role working 40 hours per week.

On offer is a competitive salary, car allowance, bonus and benefits package.The general manager will deliver the operational support to staff and line management support to direct report staff in line with the current structure to enable staff, to deliver their budgets, business plan, the corporate objectives, contract growth, retention, contract and statutory compliance and customer satisfaction.To effectively manage and develop all services within the site, using standards set by the Company and service contract for clients, staff, students and visitors alike.To contribute to the contract by maintaining a close liaison with the client to ensure day-to-day and future requirements of delivering the contract are met.To be responsible for contractual performance in accordance with agreed budgets, compliance (legislation, PMS and contractual) and continually drive for improvement and cost efficiencies.The ideal candidate will have previous experience within the FM industry in a similar senior position, ideally soft FM.

Excellent team management and delegating skills, stakeholder management and communication skills.What will you deliver?To deliver, at all times, high quality hard and soft FM services as specified within the contract by applying professional expertise and management along with compliance against the contract thus ensuring added value, increased productivity, and cost efficienciesTo formulate in conjunction with company management and the client, suitable strategies to meet the demands of service provision and ongoing innovation / improvement and additional work / variations to enhance business and revenue growthTo exercise financial and commercial controls in the management of expenditure and income within agreed budgets. To maximise profitability of operations and deliver ongoing cost savingsTo produce an overall contract budget and be responsible for actual performance against budget and to take remedial action when applicableIn liaison with the procurement department to cost effectively manage business with all suppliers in order to achieve best value for money and develop supply relationshipsTo implement and maintain the contract performance monitoring system, remaining accountable for the monthly performanceTo support all managers in effectively managing relationships with all suppliers in order to achieve best value for money and develop effective regional/coproprate supply chainsTo be involved in business development activities for the contract / local area and company as a wholeTo promote the highest standards of customer care and to monitor the quality of all services provided to customersTo achieve a safe environment and practices for clients, staff, students and others while on the site premises, ensuring compliance with company and legislative requirements, including all health & safety requirements and permits to work proceduresTo recruit, select, motivate and develop staff to maintain the highest standards of professionalism and customer serviceTo define, set and monitor the objectives for the contract and each of the management team ensuring their maximum contribution to the businessTo develop good communication and relationships at all levels within the team and with all colleagues and customersTo ensure the appraisal of the performance of all staff and provide relevant training and development to achieve the highest standards of personal contribution.

This shall form part of succession plan owned by this roleBeing part of the facilities management contract team, ensuring the successful mobilisation/stabilisation of all hard and soft FM services involved in the contract

What can we offer you?

On offer is a competitive salary and benefits package, which includes;24 days annual leave (+ public holidays)Life Cover equivalent to 2 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discounts Cycle to work scheme Holiday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Possesses extensive operational management experienceExperience with soft FMExperience with security-desirableHas strong customer focusPossesses proven people management experienceHas strong operational and performance management focusHas strong communication skillsfinancially awareHas strong planning and time management skillsCan demonstrate excellent interpersonal skillsDemonstrable abilities and clear experience in supplier contracts negotiationThis role includes a DBS Enhanced with Barred Lists check therefore ability to pass is essential

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

What's next?

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported.

We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders.

Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals. For this role, you must have evidence of the right to work in the UK.

Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.The Equans Resourcing Team supports this job advert.

Agency involvement is not required.

All related enquiries must come to the resourcing team not direct to Equans Managers.