General Manager

Equans UK & Ireland; Ealing; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Car allowance

Bonus

Benefits package

Job summary

Equans UK & Ireland is seeking a General Manager to join the team at The University of West London in London on a permanent basis. This full-time role (40 hours/week) offers a competitive salary, car allowance, bonus and benefits package.

The GM will deliver operational support to staff and line manage direct reports, ensuring budgets, business plans, and contract objectives are met with a focus on compliance and customer satisfaction.

Qualifications

• Extensive operational management experience.
• Experience with soft FM.
• Security experience desirable.
• Strong customer focus.
• Proven people management experience.
• Strong operational and performance management focus.
• Excellent communication skills.
• Financially aware and budget conscious.
• Strong planning and time management.
• Excellent interpersonal skills.
• Proven ability in supplier contracts negotiation.

Responsibilities

• Deliver high quality hard and soft FM services as specified within the contract, ensuring value, productivity and cost efficiencies.
• Formulate strategies with management and client to meet service demand and drive improvements and growth.
• Exercise financial and commercial controls to manage expenditure and income within budgets and maximise profitability.
• Produce the overall contract budget and monitor actual performance against budget.
• Cost-effectively manage suppliers to achieve best value and develop supply relationships.
• Implement and maintain contract performance monitoring systems; stay accountable for monthly results.
• Support managers in managing supplier relationships across regions for best value.
• Engage in business development activities for the contract and local area.
• Promote high standards of customer care and monitor service quality.
• Ensure a safe environment and compliance with health & safety requirements and permits to work.
• Recruit, select, motivate and develop staff; manage performance and succession planning.
• Mobilise and stabilise hard and soft FM services within the contract.

Skills

Operational management

Soft FM

Security experience

Customer focus

People management

Performance management

Communication skills

Financial awareness

Planning & time management

Interpersonal skills

Supplier contracts negotiation

Job description

Equans is looking for a General Manager to join our team at The University of West London in London a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, car allowance, bonus and benefits package.

The general manager will deliver the operational support to staff and line management support to direct report staff in line with the current structure to enable staff, to deliver their budgets, business plan, the corporate objectives, contract growth, retention, contract and statutory compliance and customer satisfaction.

To effectively manage and develop all services within the site, using standards set by the Company and service contract for clients, staff, students and visitors alike.

To contribute to the contract by maintaining a close liaison with the client to ensure day-to-day and future requirements of delivering the contract are met.

To be responsible for contractual performance in accordance with agreed budgets, compliance (legislation, PMS and contractual) and continually drive for improvement and cost efficiencies.

The ideal candidate will have previous experience within the FM industry in a similar senior position, ideally soft FM. Excellent team management and delegating skills, stakeholder management and communication skills.

What will you deliver?

• To deliver, at all times, high quality hard and soft FM services as specified within the contract by applying professional expertise and management along with compliance against the contract thus ensuring added value, increased productivity, and cost efficiencies
• To formulate in conjunction with company management and the client, suitable strategies to meet the demands of service provision and ongoing innovation / improvement and additional work / variations to enhance business and revenue growth
• To exercise financial and commercial controls in the management of expenditure and income within agreed budgets. To maximise profitability of operations and deliver ongoing cost savings
• To produce an overall contract budget and be responsible for actual performance against budget and to take remedial action when applicable
• In liaison with the procurement department to cost effectively manage business with all suppliers in order to achieve best value for money and develop supply relationships
• To implement and maintain the contract performance monitoring system, remaining accountable for the monthly performance
• To support all managers in effectively managing relationships with all suppliers in order to achieve best value for money and develop effective regional/coproprate supply chains
• To be involved in business development activities for the contract / local area and company as a whole
• To promote the highest standards of customer care and to monitor the quality of all services provided to customers
• To achieve a safe environment and practices for clients, staff, students and others while on the site premises, ensuring compliance with company and legislative requirements, including all health & safety requirements and permits to work procedures
• To recruit, select, motivate and develop staff to maintain the highest standards of professionalism and customer service
• To define, set and monitor the objectives for the contract and each of the management team ensuring their maximum contribution to the business
• To develop good communication and relationships at all levels within the team and with all colleagues and customers
• To ensure the appraisal of the performance of all staff and provide relevant training and development to achieve the highest standards of personal contribution. This shall form part of succession plan owned by this role
• Being part of the facilities management contract team, ensuring the successful mobilisation/stabilisation of all hard and soft FM services involved in the contract

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Possesses extensive operational management experience
• Experience with soft FM
• Experience with security-desirable
• Has strong customer focus
• Possesses proven people management experience
• Has strong operational and performance management focus
• Has strong communication skills
• financially aware
• Has strong planning and time management skills
• Can demonstrate excellent interpersonal skills
• Demonstrable abilities and clear experience in supplier contracts negotiation

This role includes a DBS Enhanced with Barred Lists check therefore ability to pass is essential

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.