General Manager

Burger & Lobster Restaurant Group Limited; Greater London; On-site; GBP 47,000 - 52,000; Full time

Job summary

Burger & Lobster is seeking a General Manager to lead their restaurant team in London. This key role involves managing all operations, optimizing performance, and ensuring exceptional guest experiences. The ideal candidate will possess strong leadership and financial management skills, with a focus on compliance and team empowerment.

Benefits

Competitive pay

Monthly incentive scheme

50% discount across restaurants

Extra day of annual leave

Pension scheme

Private medical insurance

Flexible hours

Tailored training programs

Confidential advice through helpline

Complimentary meals during shifts

Epic annual party

Bonus for referrals

Qualifications

• Extensive experience in managing restaurant operations.
• Strong financial management skills.
• Proven leadership abilities in a fast-paced environment.

Responsibilities

• Oversee all restaurant operations ensuring high standards.
• Manage and optimize restaurant performance.
• Collaborate with HR to implement policies and strategies.
• Ensure Health and Safety compliance.

Skills

Leadership

Financial Management

Operational Excellence

Health and Safety Compliance

Education

Experience in hospitality management

Job description

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Craving something extraordinary? Find your tribe at B&L!

Join us on our mission to deliver world-class service with our expertly crafted burgers and top-tier lobsters. If you have boundless creativity, shared enthusiasm and pure expertise then reach out to us. Together we can create something truly special.

We are looking for an accomplished General Manager to lead our dedicated restaurant team! As the cornerstone of the restaurant, you'll oversee all aspects of operations and ensure unparalleled guest experiences.

• You should possess the capability to autonomously manage and optimize the restaurant's performance.
• You will be capable of overseeing daily operations, maintaining rigorous standards of service and hospitality, and demonstrating a sharp acumen for financial management and cost efficiency.
• Your leadership will empower our team to consistently deliver exceptional service and foster a welcoming atmosphere.
• You’ll collaborate closely with the Operations Manager and Operation Director, actively participating in P&L meetings and strategising with the operations team to streamline processes and enhance operational effectiveness.
• You will work closely with the HR team to effectively communicate and implement company policies and people strategies to ensure seamless team coordination and foster a supportive and inclusive work environment.
• You will prioritise Health and Safety compliance, ensuring the restaurant meets and exceeds regulatory standards. This includes implementing rigorous protocols and conducting regular inspections.

If you're prepared to take on a transformative role where your leadership can drive operational excellence and elevate guest satisfaction, join us!

Why you will love us:

At Burger & Lobster, our values aren't just words on a page, they are the heartbeat of our team and the essence of our customer experience.

• Be Honest: about our quality, our guests and with ourselves.
• Be Kind: to our guests, to our products and to each other
• Be Awesome: create memorable experiences fueled by a shared love for we do.
• Do what you love, Love what you do.

What’s in it for you?

• Competitive pay.
• Monthly incentive scheme tied to restaurant KPIs
• A generous 50% discount across all of our restaurants in London once a month.
• An extra day of annual leave alongside a 5.6-week holiday for your birthday, duvet day, whatever you want.
• Pension scheme – the older you will thank you.
• Private medical insurance.
• Flexible hours? Let’s chat about it.
• Ambitious and eager to grow? Tailored training programs to accelerate your career growth.
• Free and confidential advice through a 24/7 helpline on financial, legal and personal matters through our employee assistance program because your well-being matters to us.
• Complimentary meals and drinks during shifts.
• Epic annual party where we gather to celebrate and create memories that will last a lifetime.
• Know someone who would love to work with us? Earn a bonus when you refer a friend.

At Burger & Lobster, we are united by our shared passion for burgers, lobsters and amazing guest experiences and we proudly celebrate diversity and inclusivity, ensuring everyone feels valued and respected regardless of their backgrounds. This is one of our non-negotiables. If this sounds like you, we encourage you to apply!

Please note that due to the nature of the industry, you will be required to work on a shift basis on a rota basis.

Only successful candidates will be contacted for an interview/voluntary trial shift.

All applicants will be required to prove that they are legally allowed to work in the United Kingdom.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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