General Manager

Compass Group UK & Ireland; Grantham; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to oversee operations at a military barracks in Grantham. This high-impact role involves managing diverse service lines, including catering and hospitality, while ensuring exceptional service delivery and compliance. You will lead a team of managers and staff, fostering a culture of excellence and operational efficiency. With a focus on client relationships and financial performance, this position offers a rewarding opportunity to make a significant impact in a supportive and inclusive environment. Join a team that values diversity and growth, and take your career to the next level.

Benefits

Free meal or subsidy while working

Exclusive travel discounts

Grocery discounts

Digital GP access

Cinema ticket discounts

Cash rewards for spending

Wellness and mindfulness classes

Contributory pension scheme

Career development programs

Qualifications

• Proven leadership experience in Soft FM or foodservice.
• Strong commercial acumen with P&L accountability.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and inspire management and frontline staff.
• Manage client relationships and ensure compliance.
• Drive continuous improvement in service delivery.

Skills

Leadership

Stakeholder Management

Commercial Acumen

Health and Safety Compliance

Communication Skills

Education

Degree in Business Management or related field

Tools

CRM Software

Web-based Communication Tools

Job description

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Job Introduction

General Manager - Prince William of Gloucester Barracks

Location: Prince William of Gloucester Barracks, Grantham
Salary: £39,054 Per Annum
Hours: 40 hours per week | Monday-Friday, Occasional Weekends
Reports to: Operations Director
Direct Reports: 4 Department Managers | Oversight of 50 Staff
Services: Catering, Hospitality, Facilities & Retail
About the Role

We're looking for a dynamic and experienced General Manager to lead operations at Gamecock Barracks. This is a high-impact leadership role, overseeing multiple service lines across Catering, Hospitality, Facilities Management, and Retail. You'll manage key relationships with our clients-Army personnel and Ministry of Defence stakeholders-while driving operational excellence and exceptional service delivery.

You'll lead a team of 4 departmental managers and oversee approximately 70 team members, ensuring consistent quality, compliance, and efficiency across all service areas.
Key Responsibilities

• Lead, coach, and inspire your management team and frontline staff to deliver exceptional results across all Soft FM services.
• Manage client and stakeholder relationships effectively, always acting with commercial awareness and professionalism.
• Ensure full compliance with company policies, health & safety regulations (HACCP, Risk Assessments, Incident Reporting), and MOD standards.
• Drive continuous improvement in service delivery, customer satisfaction, and operational efficiency.
• Manage budgets, oversee Profit & Loss performance, and ensure financial targets are met or exceeded.
• Work closely with strategic partners, subcontractors, and clients to ensure contractual KPIs and service expectations are achieved.
• Implement and maintain CRM and retention plans in collaboration with the Regional Manager.

What We're Looking For

Essential:

• Proven leadership experience in a Soft FM, foodservice, or similar operational role.
• Experience managing a diverse, multi-functional team in a fast-paced environment.
• Strong commercial acumen with previous P&L accountability.
• Excellent communication and stakeholder management skills.
• Demonstrable success in growing organic sales and improving service delivery.
• Strong understanding of health and safety protocols and operational compliance.

Desirable:

• Military or Defence sector experience, or working knowledge of MOD contracts.
• Project/change management capabilities.
• Strong IT literacy and comfort with web-based communication tools.
• Experience in hospitality, food production, or facilities management operations.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Compass will be providing a free meal or equivalent Subsidy while working
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!