General Manager

SSP UK & Ireland; Cheltenham, Gloucester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Discounted meal on shift

Colleague discount - up to 50%

Friends & Family discount up to 20% (T

Flexible working

Management bonus scheme

Access to digital GPs, 24/7 helpline

Wellbeing support and family friendly

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

SSP UK & Ireland is seeking a dynamic General Manager to lead Starbucks Cheltenham Station and Cafe Local Gloucester Station. You’ll unite two brands, drive operational excellence, and deliver outstanding guest experiences in high-traffic travel hubs.

As a hands-on leader, you’ll recruit, train, and develop teams, maximise sales and profitability, ensure safety and compliance, and build strong partnerships with colleagues and suppliers.

Qualifications

• Experience leading multi-brand hospitality teams.
• Proven ability to drive sales and profit.
• Strong people leadership and development.
• Deliver exceptional customer service in high-volume travel hubs.

Responsibilities

• Recruit and train teams across two brands.
• Coach staff to deliver product quality and service.
• Drive trade activity and maximise profitability.
• Ensure safety and compliance across units.
• Build stakeholder relationships with partners and clients.

Skills

Team Leadership

People Development

Recruitment & Training

Stakeholder Management

Sales Growth

Operational Excellence

Customer Service

Compliance & Safety

Tools

POS Systems

Inventory Management

Job description

General Manager – Starbucks at Cheltenham Station & Cafe Local at Gloucester Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of £35,000 p.a. and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & Cafe Local. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

As General Manager You’ll

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!