General Manager

hays-gcj-v4-pd-online; Darlington; On-site; GBP 35,000 - 60,000; Full time

Job summary

An established, family-owned retail business in the North East is looking for a General Manager. This role involves leading a diverse team of over 45 staff, fostering a culture of accountability and continuous improvement, while enhancing sales and customer service. The ideal candidate will demonstrate proven leadership skills and a passion for team development.

Qualifications

• Proven leadership experience in a retail environment.
• Passion for team development and creating positive, productive workplaces.
• Confident in stock management, sales forecasting, and performance reporting.

Responsibilities

• Lead and inspire a team of 45+ staff across various functions.
• Enhance sales, stock control, and customer service metrics.
• Drive performance through KPIs and coaching.

Skills

Leadership

Team Development

Stock Management

Sales Forecasting

Job description

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An established, family-owned retail business is seeking a dynamic and people-focused General Manager to lead operations across multiple store locations in the North East. This is a unique opportunity to shape culture, develop talent, and drive performance in a growing and values-ledpany.

Your new role

• Lead and inspire a team of 45+ staff across sales, warehouse, and store management
• Recruit, onboard, and develop high-performing team members
• Foster a culture of coaching, accountability, and continuous improvement
• Drive performance through clear KPIs, regular feedback, and recognition
• Oversee the rollout of a new front-of-house system and ensure team readiness
• Improve sales, stock control, and customer service metrics
• Mentor future leaders and build a strong internal talent pipeline
• Ensure exceptional store standards and customer experience
• Manage supplier relationships and uphold service expectations
• Report to senior leadership with clarity and strategic insight

What you'll need to succeed

• Proven leadership experience in a retail environment
• Passion for team development and creating positive, productive workplaces
• Confident in stock management, sales forecasting, and performance reporting
• A hands-on, approachable leader who leads by example