General Manager

Company of Cooks; Richmond; On-site; GBP 40,000 - 60,000; Full time

Job summary

Company of Cooks is seeking a General Manager for their operations at The Royal Botanic Gardens Kew. This excitable role involves overseeing service quality, financial performance, and team management to ensure exceptional hospitality experiences, all while innovating and maintaining strong client relationships.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Competitive holiday allowance

Private medical eligibility

Eye care

Wellbeing strategy access

Family friendly support

Regular social events

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes and people awards

Long service awards

High street discount vouchers

Qualifications

• Solid industry experience leading multi-site teams of 150+.
• Experience managing turnovers of £10 million+.
• Passion for hospitality and keeping up with the latest food trends.

Responsibilities

• Ensure client expectations of food and service are delivered to high standards.
• Manage budgets and develop a large team.
• Continually improve service and food across multiple outlets.

Skills

Leadership

Commercial acumen

Communication

Job description

Here at Company of Cooks we operate one the largest portfolios of Leisure Venues, Tourist Attractions and Stadia. Each of our locations has its own unique personality which we celebrate as we continually look to improve our client’s financial position, whether that’s through the food we serve, the events we run or the sales we deliver. We understand the role great food and people can play in a successful event! We are excited to be recruiting for a General Manager to work with us at The Royal Botanic Gardens Kew.

Within Kew we provide a variety of hospitality options to cater for every dining requirement including cafes, a la carte restaurants, food halls, pop ups and events. The business is a 7 day a week operation and we are looking for someone who can be flexible to work around all the associated business pressures to deliver superlative outcomes. We are looking for someone who can be responsible for the operation, in house sales, finance and development of the business whilst ensuring that the service and operation is delivered to an exceptional standard, achieving all set financial targets and budgets.

Key Responsibilities:
• Work with the Executive Chef and site management team to ensure that the client expectations of food and food service are consistently delivered to the highest standards
• Continually review, enhance, improve service and food within the 5 onsite outlets at Kew plus the various pop up/mobile outlets and events they deliver
• Develop and sustain strong working relationships with the client and team
• Regularly attend client presentations, briefings
• Create and review annual budgets
• Manage and develop a large team
• Project management

Our ideal candidate:
• Will have solid industry experience inspiring and leading remote and multi-site management teams of 150+ ideally with a background of catering
• Will have excellent commercial acumen and experience managing turnovers of £10millon+
• Will have true passion for hospitality, keeping up to date with the latest food trends, be keen to continually innovate
• Will be a persuasive and articulate communicator with the ability to develop and sustain strong working relationships

What's in it for you?

Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Competitive holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

Company of Cooks officially formed part of CH&CO Catering Group Ltd in 2020.

A Honest Approach, A Passionate Team, Quietly Confident