General Manager

Maslow's; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hospitality brand in Westminster seeks an experienced General Manager to oversee operations at their new venue. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring exceptional service and financial performance across multiple outlets.

Qualifications

• Significant experience in food and beverage management.
• Experience managing multiple outlets or revenue streams.

Responsibilities

• Oversee daily operations and financial performance.
• Manage recruitment, learning & development, and employee relations.
• Implement strategies to increase occupancy and profitability.

Skills

Hospitality

Leadership

Financial Management

Tools

Excel

Fourth

Tevalis

Seven Rooms

Job description

Maslow's City Of Westminster, England, United Kingdom

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Maslow's City Of Westminster, England, United Kingdom

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We are seeking an enthusiastic, solution-oriented, and inspiring leader to join the Maslow team. The ideal candidate will have excellent hospitality skills and a strong passion for the London hospitality scene, backed by significant experience in food and beverage management and service.

Candidates should have prior experience managing multiple outlets or revenue streams, including events, meeting rooms, and private dining. Experience in a private members' setting is preferred, but a solid understanding of co-working spaces and gym operations is also valuable.

Please note that this role requires presence on evenings and weekends, with approximately 70% of the time focused on food and beverage and 30% on housekeeping.

About 1 Warwick

1 Warwick is located at the corner of Warwick Street and Brewer Street in Soho, London. It spans six floors and features private workspaces, lounges, studios, gyms, event spaces, a restaurant & bar, and a rooftop overlooking a neighborhood rich in cultural history. Inspired by Maslow’s theory of human motivation, 1 Warwick is the newest addition to the Maslow family.

About Maslow’s

1 Warwick is part of Maslow’s, a group of progressive hospitality brands dedicated to fostering connection and sparking change. Our mission is to create unique spaces—workspaces, members’ houses, restaurants & bars—in vibrant neighborhoods worldwide, emphasizing locality and community needs.

Founded in 2017 with Mortimer House in Fitzrovia, London, and expanded to 1 Warwick in Soho in 2023, our ethos is inspired by Maslow’s hierarchy of needs. We aim to create spaces that are physical, digital, intellectual, and emotional, centered on helping people connect with what matters to them. Our team values are Caring, Curious, and Committed.

About The Role

We seek an experienced General Manager to oversee daily operations and financial performance across our six-floor hospitality venue. Reporting to the Director of Operations, the GM will ensure smooth operations, high guest satisfaction, and profitability.

Key Responsibilities:

1. Create, lead, and develop a motivated team, fostering growth and well-being, and ensuring exceptional service.
2. Manage recruitment, learning & development, succession planning, payroll, engagement, and employee relations, aligned with our values.
3. Deliver an inspiring, profitable experience for members and guests, overseeing Front of House, Events, and Reception teams.
4. Implement strategies to increase occupancy, revenue, and profitability.
5. Oversee sales, labor productivity, cost control, and purchasing to meet financial goals.
6. Manage budgets, forecasts, and financial planning.
7. Monitor financial performance and take action on variances.
8. Stay updated on industry trends and adapt strategies accordingly.
9. Collaborate with marketing to attract new business and retain clients.
10. Represent 1 Warwick and provide strategic planning for operations.
11. Build relationships with members and guests, attend events, and act as a host.
12. Promote the property positively to various stakeholders.
13. Handle guest feedback promptly to enhance reputation.
14. Deliver value through innovation and service excellence.
15. Maintain market position and industry competitiveness.
16. Enhance reputation and contacts within the neighborhood for F&B offerings.
17. Develop business strategies for F&B, including new partnerships.
18. Ensure operational standards for service and profitability.
19. Review health, safety, security, and emergency procedures for compliance.
20. Familiarity with Fourth, Tevalis, Excel, and Seven Rooms is desirable but not essential.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Restaurants