Assistant General Manager

urbanbubble Ltd; Manchester; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Birthday day off

Pension & medical cover

Enhanced annual leave

Volunteer day & socials

Study support & career development

Job summary

urbanbubble Ltd is seeking an Assistant General Manager for Spectra, a flagship build-to-rent development in Salford Quays. You will work with the General Manager to run day-to-day operations, lead the onsite team, and deliver exceptional resident experiences.

This role sits at the heart of a collaborative urbanbubble and Starlight partnership. You will ensure safety, compliance, and high service standards across all resident-facing areas, while supporting budgets, reporting and continuous

Qualifications

• Experience within residential property management, Build to Rent, PBSA, co-living, hospitality or a similar customer-focused environment.
• Strong knowledge of building operations, compliance and Health & Safety requirements.
• Experience leading, coaching and developing people.
• Customer-first mindset with a passion for delivering exceptional service.
• Strong commercial awareness and experience managing budgets and contractors.
• Excellent organisational and problem-solving skills.
• Confident communicator who can build strong relationships with residents, clients and colleagues.
• Ability to remain calm under pressure and make sound decisions.
• High energy, drive, and a proactive approach.

Responsibilities

• Support the General Manager in overseeing the day-to-day operation of the development.
• Ensure exceptional standards are maintained across all resident-facing and back-of-house areas.
• Oversee resident services including parcel management, amenity bookings, housekeeping and key security.
• Manage contractors and service partners to ensure works are completed safely, efficiently and to a high standard.
• Support the management of budgets, purchase orders, invoices and operational expenditure.
• Contribute to client reporting, operational reviews and continuous improvement initiatives.
• Take ownership of key compliance activities and statutory inspections across the development.
• Help maintain a safe, compliant and well-managed environment for residents, team members and contractors.
• Support building inspections, risk assessments and compliance audits.
• Work closely with Facilities Management teams to ensure high asset standards are maintained.
• Monitor contractor performance and ensure all regulatory and contractual obligations are met.
• Act as a senior operational lead during incidents, escalations or emergency situations.
• Lead, coach and support the onsite team to deliver exceptional service.
• Conduct regular one-to-ones, team meetings and performance reviews.
• Create a positive, engaged and high-performing culture.
• Support recruitment, onboarding and development of team members.
• Lead by example and act as a role model for urbanbubble's values and behaviours.
• Support the delivery of an exceptional resident experience at every touchpoint.
• Work with the Community Host team to create a welcoming, engaging and inclusive community.
• Help shape and deliver resident engagement initiatives, events and communications.
• Drive resident satisfaction, online reviews and retention performance.
• Deliver ESG and social value initiatives that enhance the community experience.
• Support the delivery of occupancy, resident satisfaction and retention targets.
• Monitor KPIs and operational performance metrics.
• Identify opportunities to improve service delivery and operational efficiency.
• Assist with weekly, monthly and quarterly reporting requirements.
• Build strong relationships with clients, residents and stakeholders.

Job description

As Assistant General Manager, you'll work closely with the General Manager to deliver the operational, commercial and customer success of the development. You'll lead from the front, support and develop the onsite team, drive resident satisfaction, and ensure the building operates safely, efficiently and to the highest standards.

You'll act as the General Manager's deputy, taking ownership of the day-to-day operation of the building and stepping into the lead role when required.

Operational & Building Management

• Support the General Manager in overseeing the day-to-day operation of the development
• Ensure exceptional standards are maintained across all resident-facing and back-of-house areas
• Oversee resident services including parcel management, amenity bookings, housekeeping and key security
• Manage contractors and service partners to ensure works are completed safely, efficiently and to a high standard
• Support the management of budgets, purchase orders, invoices and operational expenditure
• Contribute to client reporting, operational reviews and continuous improvement initiatives

Asset Management & Compliance

• Take ownership of key compliance activities and statutory inspections across the development
• Help maintain a safe, compliant and well-managed environment for residents, team members and contractors
• Support building inspections, risk assessments and compliance audits
• Work closely with Facilities Management teams to ensure high asset standards are maintained
• Monitor contractor performance and ensure all regulatory and contractual obligations are met
• Act as a senior operational lead during incidents, escalations or emergency situations

Team Leadership & Development

• Lead, coach and support the onsite team to deliver exceptional service
• Conduct regular one-to-ones, team meetings and performance reviews
• Create a positive, engaged and high-performing culture
• Support recruitment, onboarding and development of team members
• Lead by example and act as a role model for urbanbubble's values and behaviours

Resident Experience & Engagement

• Support the delivery of an exceptional resident experience at every touchpoint
• Work with the Community Host team to create a welcoming, engaging and inclusive community
• Help shape and deliver resident engagement initiatives, events and communications
• Drive resident satisfaction, online reviews and retention performance
• Deliver ESG and social value initiatives that enhance the community experience

Performance & Reporting

• Support the delivery of occupancy, resident satisfaction and retention targets
• Monitor KPIs and operational performance metrics
• Identify opportunities to improve service delivery and operational efficiency
• Assist with weekly, monthly and quarterly reporting requirements
• Build strong relationships with clients, residents and stakeholders

Experience within residential property management, Build to Rent, PBSA, co-living, hospitality or a similar customer-focused environment

• Strong knowledge of building operations, compliance and Health & Safety requirements
• Experience leading, coaching and developing people
• A customer-first mindset with a passion for delivering exceptional service
• Strong commercial awareness and experience managing budgets and contractors
• Excellent organisational and problem-solving skills
• A confident communicator who can build strong relationships with residents, clients and colleagues
• The ability to remain calm under pressure and make sound decisions
• High energy, drive, and a proactive approach

Desirable

• Experience in a Build to Rent environment
• TPI BTR Level 4 qualification
• ARLA qualification
• IOSH Managing Safely or other Health & Safety qualification
• First Aid, Fire Marshal or Mental Health First Aid qualification

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home.

We've partnered with Starlight to operate one of their standout developments, Spectra in Salford Quays, and we're now looking for an Assistant General Manager to help lead the community and support the continued success of the development.

This role will be employed by Starlight, with urbanbubble responsible for the day-to-day operations, team, and resident experience. You'll work closely with both teams, getting the best of urbanbubble's culture and ways of working, alongside the opportunity to shape something new with Starlight.

About the development Spectra is a collection of 393 contemporary homes set within MediaCityUK, offering a distinct quayside living experience shaped around modern lifestyles.

Designed as a private, members-style environment, Spectra brings together beautifully considered spaces, premium amenities, and a discreet, high-touch service. Residents benefit from features including concierge, co-working lounges, a fully equipped gym, private dining spaces, and a landscaped courtyard garden - creating a seamless, community-focused living experience.

If you love building teams, creating exceptional environments, and delivering standout service, this is a brilliant opportunity to play a key leadership role within a flagship development.

You'll play a key role in shaping a brand-new partnership and community, with the backing, support and expertise of urbanbubble alongside Starlight.

You’ll also have access to a great range of benefits, including:

• Birthday day off, wellbeing hour & enhanced annual leave
• Pension & medical cover
• Enhanced family leave & sick pay
• Paid volunteering day & regular socials
• Study support & career development opportunities
• Employee assistance & counselling support
• Cycle to work scheme

Why this role?

• Play a key leadership role within a flagship development at the heart of MediaCityUK
• Work alongside an experienced General Manager and develop your leadership career
• Become a trusted deputy with real responsibility and influence
• Deliver a premium, members-style living experience
• Help shape a new client partnership and community
• Gain exposure to both urbanbubble and Starlight, broadening your experience and career opportunities