General Manager

The Flour Pot Bakery; Brighton; On-site; GBP 42,000 - 62,000; Full time

Job summary

The Flour Pot Bakery is seeking a dynamic General Manager to oversee production kitchen and front‑of‑house teams, ensuring operational excellence, high quality and outstanding service. This role is based in our Brighton café and bakery and requires weekend availability.

You will lead, coach and develop staff, maintain food safety standards, manage budgets and costs, analyse performance data, and drive revenue while delivering a consistent, welcoming customer experience and brand integrity.

Qualifications

• Proven experience in a senior management role within hospitality.
• Strong leadership skills to inspire and develop a team.
• Solid understanding of food safety processes and front-of-house operations.
• Strong financial acumen, including budget management and cost control.
• Excellent customer service and communication skills.
• Passion for high-quality food and artisan baking.

Responsibilities

• Oversee daily operations of the front-of-house team.
• Ensure high standards of food quality, presentation, and customer service.
• Lead, motivate, and develop a high-performing team.
• Foster a positive, collaborative and inclusive work environment.
• Manage budgets, cost control, and financial performance to drive profitability.
• Develop strategies to increase revenue and customer engagement.

Skills

Senior management

Leadership

Budget management

Food safety

Customer service

Operations management

Job description

We are seeking a dynamic and experienced General Manager to oversee both our production kitchen and front-of-house teams. This individual will be responsible for ensuring operational excellence, maintaining high standards of quality and service, and leading a motivated team to drive success. The ideal candidate will have a strong background in food production, hospitality management, and business operations.

This role is based on a 45 hour working week (5 days), please note you will need to be able to work weekends.

Key Responsibilities:

Operations & Leadership:

• Oversee the daily operations of the front-of-house team.
• Ensure high standards of food quality, presentation, and customer service.
• Implement and maintain operational procedures to enhance efficiency and productivity.
• Lead, motivate, and develop a high-performing team.
• Foster a positive, collaborative and inclusive work environment.
• Ensure compliance with all food safety, health, and safety regulations.

Financial & Business Management:

• Manage budgets, cost control, and financial performance to drive profitability.
• Analyse sales data and operational metrics to identify areas for improvement.
• Develop and implement strategies to increase revenue and customer engagement.
• Manage supplier relationships and oversee inventory control.

Customer Experience & Brand Management:

• Uphold The Flour Pot Bakery's brand values and maintain a consistent customer experience.
• Engage with customers to build strong relationships and gather feedback.
• Ensure the café and retail spaces are well-presented, clean, and welcoming.

People Management & Development

• Recruit, train, and retain a skilled team across kitchen and front-of-house operations.
• Conduct performance reviews and provide ongoing coaching and development.
• Create staff schedules to ensure smooth operation and efficiency.

Compliance and food safety:

• Health & Safety Compliance: Adhere to food hygiene, safety, and company policies, always ensuring compliance is completed to a high standard.
• Ensuring that both the production kitchen and front of house areas are always kept to the highest of standards.

Communication:

• Ability to create a culture of great communication, including regular team briefs, management meetings, reading and responding to emails during your shift or as and when deemed necessary by senior management.
• Having great lines of communication with the senior management.

Requirements:

• Proven experience in a senior management role within hospitality.
• Strong leadership skills with the ability to inspire and develop a team.
• Solid understanding of food safety processes and front-of-house operations.
• Strong financial acumen, including budget management and cost control.
• Excellent customer service and communication skills.
• Knowledge of health and safety and food hygiene regulations.
• Passion for high-quality food and artisan baking.