Retail General Manager

Edge Recruits; Guildford; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

50% staff discount on food and drink

Up to 33 days holiday (incl. bank)

Health & wellbeing services

Healthcare cash plan

Birthday day off

Sick pay

Bonus scheme based on bakery results

Shareholder fund participation

Job summary

Edge Recruits in the United Kingdom is seeking an experienced bakery manager with strong leadership to coach and develop a team, ensuring outstanding customer experiences while achieving sales and KPI targets.

You will drive high performance, maintain food quality and safety standards, manage costs, and foster a positive environment where staff can thrive and deliver exceptional service daily.

Qualifications

• Experience leading, motivating and developing teams in hospitality, cafe, bakery or restaurant settings.
• Proven track record delivering excellent customer service.
• Experience managing sales targets, budgets and KPIs.
• Knowledge of food hygiene, safety and quality standards.
• Experience training and coaching staff.
• Ability to manage stock, wastage and controllable costs.

Responsibilities

• Help your team to support their personal development.
• Establish the bakery as the heart of the local community.
• Inspire your team to deliver industry leading service every time.
• Drive a culture of high performance through team engagement.
• Consistently perform to financial KPIs.
• Take ownership of controllable costs through effective management.
• Train and coach our team to Brand Standards.
• Create World’s Best Coffee and Award Winning Food.
• Maximise sales by pairing strengths of colleagues with the right roles.

Skills

Leadership

Customer service

KPI management

Food safety knowledge

Staff coaching

Operational excellence

Job description

My client are looking for an experienced manager with leadership experience in food service and customer-facing environments.Proven track record of managing teams, delivering excellent customer service, meeting sales and KPI targets, and maintaining high food quality and safety standards.A motivated and adaptable leader who excels at coaching staff, improving performance, and creating positive customer experiences.

The ideal candidate will manage the team by coaching, supporting and developing colleagues to reach their full potential, creating an environment where everyone can thrive.You'll be committed to pushing the team continually looking for ways to improve performance, quality and the customer experience.You will remain positive and resilient under pressure, overcoming challenges with a solutions focused approach.

Job Description:

• Help your team to support their personal development
• Establish the bakery as the heart of the local community
• Inspire your team to deliver industry leading service every time
• Drive a culture of high performance through team engagement
• Consistently perform to financial KPI's
• Take ownership of all controllable costs through effective management
• Train and coach our team to Brand Standards
• Make the World's Best Coffee and Prepare Award Winning Food
• Make the most of colleagues' strengths and ensure that they are in the right place to maximise sales

Person Specification:

Previous experience in a management or supervisory role within hospitality, food service, retail, café, bakery, or restaurant environments.

• Experience leading, motivating, and developing teams.
• Proven ability to deliver excellent customer service.
• Experience managing sales targets, budgets, and KPIs.
• Food preparation and food service experience.
• Knowledge of food hygiene, food safety, and quality standards.
• Experience in staff training and coaching.
• Ability to manage stock, wastage, and controllable costs.
• Experience working in a fast-paced customer-facing environment.
• Strong organisational and problem-solving skills.

Benefits:

• 50% discount on food and drink
• Up to 33 days of holiday (including bank holidays), pro rata if necessary

• Our bespoke reward system that offers discounts and savings on your favourite brands
• Financial well-being benefit through Stream -save directly from wages into a high interest savings account or access wages before pay-day
• Employer funded health and wellbeing services, with access to a 24/7 GP line, Employee Assistance Program and discounted gym memberships
• Employer funded healthcare cash plan, with money off optical and dental treatment
• Paid birthday day off
• Member of the shareholder fund (service dependent)
• Company Sick Pay
• A competitive bonus scheme, based on bakery results we achieve together
• Plus a few more!