General Manager

David Lloyd Leisure Ltd.; Birmingham; Hybrid; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Bonus scheme

28 days holiday

Private medical insurance

Free club membership

Staff discounts on services

Wagestream pay on demand

Benefits suite

Job summary

David Lloyd Leisure Ltd. in Birmingham seeks a General Manager to lead and grow a premium health and wellness club. You will drive operational excellence, supervise a sizable team including managers, and ensure outstanding member experiences every day.

The role requires a proven track record in large-scale service delivery, strong leadership, and a passion for customer service while collaborating with regional teams to implement improvements.

Qualifications

• Inspirational leader with collaboration skills.
• Proven experience in managing a large operational service delivery facility.
• Experience leading a large team including managers.
• Exposure to financial planning and management.
• Passionate about customer service.

Responsibilities

• Lead and inspire a large club operations team to deliver exceptional member experiences seven days a week.
• Collaborate with regional management to implement improvements and action plans.
• Oversee financial planning and performance against key metrics.

Skills

Leadership

Collaboration

Operations management

Team management

Financial planning

Customer service

Job description

## General ManagerApply: Birmingham: Full time: Posted Today: End Date: September 25, 2026 (7 days left to apply): JR015014£60k-£65k**Would you like to join Europe’s leading premium health and wellness group?**Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate General Manager to join our team!As a General Manager, we are looking for an inspirational leader to operate our clubs. Ensuring our members have an excellent experience every day, 7 days a week.Whilst always leading a culture of excellence, you will work alongside club support and your regional management team to share your knowledge and expertise to not only ensure ways of working, but create and implement club actions and improvements plans against key metrics.**We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.**Some of our perks:* General Manager **Bonus Scheme*** **28 days holiday*** **Private Medical Insurance*** **Free Club Membership\\*** for you and your family* Discounts on Swimming, Tennis Lessons, and Personal Training* **Unlimited 50%** discount on food and drinks* Opportunities for **Career Advancement** through internal training and development.* **Wagestream App**: Get paid on demand!* Access to our **Benefits Suite**.About you:As a General Manager, we are looking for someone who:* Is an inspirational leader with collaboration skills.* Has proven experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).* Experience managing a large team of employees, including Managers.* Exposure to financial planning and management.* A passionate about customer service.If you do not meet 100% of the requirements but feel you would thrive from this role we would love to hear from you**Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!**