General Manager

Harpers Haslemere; Beaconsfield; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Bonus

Tronc share up to £5,000 per year

Meal discount 33% off meals

Hotel discount 33%

Development program

Lifestyle card discounts

Job summary

Upham Inns is seeking a General Manager to lead a gastro-style pub, driving guest satisfaction and team performance in Southern England. You will own guest journey from booking to dining experience and supervise daily operations with a hands-on leadership style.

The role demands strong leadership, impeccable service, and a passion for food and drink culture. You will be responsible for rostering, stock control, and ensuring health and safety standards across the site.

Qualifications

• Previous experience as a General Manager of gastro-style pub for at least 1 year or proven track record across pub/restaurant formats.
• Strong leadership and ability to drive high guest service standards.
• Financial understanding and experience with P&L, sales and labour budgeting.

Responsibilities

• Overall management of the pub in line with company procedures and brand standards.
• Lead by example with hands-on coaching and development of the team.
• Engage with the local community to grow repeat business and uphold the pub’s reputation.
• Oversee ordering, stock control and waste reduction to meet budgets.
• Prepare rosters at least 2 weeks in advance in line with labour budgets.

Skills

Leadership

Guest service

Team motivation

P&L management

Job description

• Up to £47,000 per annum plus Bonus and also a share of Tronc this can be up to £5000 per year
• Up to 33% off meals taken off duty for you and up to 6 guests
• 33% off our hotel accommodation & 20% for Friends and Family
• Development program with a clear pathway
• Access to the lifestyle card – which will provide you with instant access to over5,000 discountsacross all aspects of their lifestyle. With thousands of discounts covering local independents, national and online businesses, there are plenty of opportunities to save money. The lifestyle card is a100% free benefitfor our Upham Inn team members.
• Service Awards
• Refer a friend and chef recruitment incentives of up to £1000
• Previous experience as a General Manager of Gastro style pub min 1 year at least, or proven track record of different styles of pub/restaurants
• Consistent approach to driving the team to achieve the highest levels of guest service at all times
• A strong leader and motivator to foster effective team working in line with the company vision and direction
• Passionate about hospitality and delivering exceptionally high-standard of service
• Highly motivated, proactive and reliable
• Available to work up to 48 hours per week including evenings, weekends and bank holidays.
• Financial understanding, experience working with P&L's, sales and labour budgeting
• The Right to Work in the UK
• Overall management of the pub in line with company procedures and adhering to brand standards
• Lead by example with a hands on approach to training, coaching and development of the team
• Engagement with the local community to develop and improve repeat business, improve the reputation and ensuring the pub is an essential pillar within the community
• Inspire a passion for delivering great food and service culture throughout the team
• Overall responsibility for the Health and safety of guests, team, and visitors through constant administration of fire procedures, kitchen and Health & safety assessments.
• Ensure as the DPS, that standards comply with the license
• Overseeing all ordering to ensure is in line with requirements whilst controlling stock and wastage levels
• Preparing team rosters at least 2 weeks in advance and inline with the companies labour budgets

A job you can enjoy

Being a General Manager at Upham Inns is about theability to make everyone feel welcome, guests and team alike. You takeownership of the guest journey every step of the way, from the bookingexperience, through a great quality pub meal to the moment you say goodbye.

Our beautiful, cosy country style pubs should bewhere everyone feels instantly at home. Seriously good pub food and expertly createddrinks served by a friendly, knowledgeable team. For a quick drink after work, acatch up with friends or special family meal we are always a very welcomingescape.

Our general managers have the ultimate opportunityto use their drive and passion to create a business of which they can be truly proudof. Making us one of Britain's most welcoming escapes. .

What do we do?

We own a collection ofbeautiful and individual premium pubs across Southern England. Our pubs are inidyllic settings in country villages and towns, where we are proud to be thequality local of the area, serving high quality fresh pub food in a cozy pubambience. Most of our pubs have some Charming Bedrooms as well. New to ourgrowing family is Harper’s Steakhouse, a new premium American Steakhouse brandthat we started rolling out last year.

It’s an exciting time to join us!

Upham Inns is growing,and we want you to grow with us and be part of our success. We’ve been busyinvesting in our business and we are seeing some great results. So, we want tocontinue to grow our pub family and we are looking to recruit passionate peopleinto our team

We are looking for great people to join us

Our company is bigenough to support you but small enough to care about your individual needs. Weare a friendly, hands-on team who have a passion for running great pubs. We arealways on the lookout for like-minded people who have the desire to work andgrow with us.

For Upham's privacy notice, click here . For Harri’s privacy notice click here