Deputy General Manager

The White Hart Overton; Overton; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Tronc bonus up to £5k

Flexible shift patterns

Meal discounts up to 33%

Hotel discounts 33%

Development program with clear pathway

Lifestyle card discounts (5,000+)

Service awards

Birthday gift

Refer a friend recruitment incentives

Job summary

Upham Inns is seeking a Deputy Manager for one of its pubs in Southern England. The role focuses on leading the front-of-house team, ensuring service excellence, and driving sales with strong financial oversight.

You will work within Upham Inns’ standards, supporting the General Manager and developing staff through a structured training program. A strong hospitality background and leadership skills are essential.

Qualifications

• Solid experience in a similar role with proven leadership.
• Restaurant/Hospitality experience is essential.
• Track record of leading teams to success.
• Strong financial skills; manage audits and due diligence.
• Ability to manage budgets, labour controls and forecasting.
• Strong commercial acumen to drive sales and results.
• Excellent problem solving and fast thinking.
• Great communication to lead and inspire guests.
• Right to Work in the UK.

Responsibilities

• Lead and inspire the FOH team.
• Oversee operation with People, Guest, Sales, Profit, Operations, Health & safety.
• Maintain Upham Inns standards and targets through People-first, Guest-obsessed strategy.
• Support the General Manager in driving excellence across the premises.
• Be a role model and guide training and development within the team.

Skills

Leadership

Hospitality experience

Team leadership

Financial skills

Budgeting & forecasting

Problem solving

Communication

Right to Work in the UK

Job description

What’s in it for you?

• Up to £36.000 per annum plus a share of Tronc (this can be up to £5000 per year)
• Flexible shift patterns
• Up to 33% off meals taken off duty for you and up to 6 guests
• 33% off our hotel accommodation & 20% for Friends and Family
• Development program with a clear pathway to General Manager
• Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of their lifestyle. With thousands of discounts covering local independents, national and online businesses, there are plenty of opportunities to save money. The lifestyle card is a 100% free benefit for our Upham Inn team members.
• Service Awards
• A Birthday Gift
• Refer a friend and Chef recruitment incentives of up to £1000

Deputy Manager Requirements:

• Solid experience in a similar role, with a proven track record of leading and delivering is essential
• Restaurant/Hospitality experience is essential
• a track record of leading teams to success
• Strong financial skills and be able to comfortably manage all audits and due diligence
• Ability and skill to manage budgets, labour controls and forecasting
• A strong commercial acumen that enable you to drive sales and deliver business results
• Excellent problem solving skills and the ability to think fast
• Great communication skills that allow you to lead and inspire a team and delight our guests
• The Right to Work in the UK

Deputy Manager Responsibilities:

• Lead and inspire the performance of the FOH team.
• Full responsibility for overseeing all aspects of the operation and performance. This includes People, Guest, Sales, Profit, Operations, Health and safety and property
• To ensure the Upham Inns standards are maintained and the restaurant performance delivers its targets through a People first, Guest obsessed, operational Excellence Strategy
• Supporting the General Manager in driving and delivering excellence throughout all aspects of the premises
• To be a role model and guide training and development within the team

What do we do?

We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some Charming Bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year.

It’s an exciting time to join us!

Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team

We are looking for great people to join us

Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.