General Catering Manager

Wshgroup; Oxford; On-site; GBP 65,000 - 85,000; Full time

Job summary

BaxterStorey in Oxford is seeking a General Manager to take overall responsibility for the foodservice operation across the site, ensuring service, quality, and financial performance meet high standards. You will lead a diverse team, manage budgets and forecasting, drive innovation, build strong relationships with college stakeholders, ensure Health & Safety compliance, and support events throughout the academic year.

Qualifications

• Has previous experience as a General Manager or senior catering/hospitality leader.
• Has a strong financial and commercial understanding.
• Demonstrates exceptional leadership and people development skills.
• Is passionate about food, service, and creating memorable customer experiences.
• Has experience managing large teams and multiple service streams.
• Thrives in a fast-paced environment and can manage competing priorities.
• Holds relevant Food Safety and Health & Safety qualifications (desirable)

Responsibilities

• Overall responsibility for the foodservice operation, ensuring highest standards of service, quality, financial performance and compliance across the site.
• Lead, motivate and develop a team across catering, hospitality and retail services.
• Manage day-to-day operation and overall contract performance, deliver exceptional customer and student experiences.
• Manage budgets, forecasting, labour costs and financial performance; drive innovation and improvements.
• Build relationships with college stakeholders and clients; ensure Health & Safety and Food Safety compliance.
• Support hospitality and special events throughout the academic year.

Skills

Leadership

People development

Financial acumen

Food & beverage service

Team management

Communication

Job description

As General Manager, you will have overall responsibility for the foodservice operation, ensuring the highest standards of service, quality, financial performance, and compliance across the site. Lead, motivate, and develop a team across catering, hospitality, and retail services. Manage the day-to-day operation and overall performance of the contract. Deliver exceptional customer and student experiences. Manage budgets, forecasting, labour costs, and financial performance. Drive innovation and continuously improve food and service offerings. Build strong relationships with college stakeholders and clients. Ensure all Health & Safety, Food Safety, and compliance standards are met. Support hospitality and special events throughout the academic year.

• Has previous experience as a General Manager, or senior catering/hospitality leader.
• Has a strong financial and commercial understanding.
• Demonstrates exceptional leadership and people development skills.
• Is passionate about food, service, and creating memorable customer experiences.
• Has experience managing large teams and multiple service streams.
• Thrives in a fast-paced environment and can manage competing priorities.
• Holds relevant Food Safety and Health & Safety qualifications (desirable)

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

• ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
• CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.
• FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

INDVIP

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Join us and bring your unique perspective to our team.