General Assistant - Monday - Friday

BM Caterers; City of Westminster; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Birthday day off

Michelin masterclasses

Development courses

Discounts & cashback

Cycle-to-work

Freedom Friday

Free lunch

Mental Health app

Parental leave

Fertility leave

Grandparent leave

Job summary

BM Caterers in London is seeking a Customer Service Assistant / General Assistant at 31 St James's Square with a 40-hour week (Mon–Fri) and a salary of £30,875 per annum. You will monitor counters and chillers, maintain front-of-house cleanliness, and deliver prompt service with attention to detail.

Applicants should have customer service experience and Food Safety Level 2 and Health & Safety Level 2 certificates, plus merchandising and till experience where applicable.

Qualifications

• Experience in a customer service environment is preferred.
• Strong communication and listening skills.
• Excellent organization and attention to detail.

Responsibilities

• Assist in the preparation and serving of breakfast, lunch, snacks and dinner according to established menus and recipes.
• Maintain cleanliness of the front of house areas including organising dishes and utensils.
• Following proper food handling and storage procedures to ensure food safety and prevent contamination.
• Monitor inventory levels of food and supplies and notify management of any shortages or discrepancies.
• Provide friendly and efficient service to students and staff during mealtimes, addressing any concerns or special dietary needs.
• Participate in training sessions and meeting related to food service procedures, safety protocols, and customer service standards.

Skills

Customer service

Communication

Attention to detail

Teamwork

Cash handling

Job description

Location: 31 St James's Square, London, UK

Salary: £30,875 per annum

40 hours per week -Monday to Friday

Description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team. Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one. Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include:

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

• Assist in the preparation and serving of breakfast, lunch, snacks and dinner according to established menus and recipes.
• Maintain cleanliness of the front of house areas including organising dishes and utensils.
• Following proper food handling and storage procedures to ensure food safety and prevent contamination.
• Monitor inventory levels of food and supplies and notify management of any shortages or discrepancies.
• Provide friendly and efficient service to students and staff during mealtimes, addressing any concerns or special dietary needs.
• Participate in training sessions and meeting related to food service procedures, safety protocols, and customer service standards.

Qualifications

• Ideally have experience working within Contractcatering
• Have good Health & Safety knowledge.
• Flexible with a can-do attitude, customer focused.
• Fun and enthusiastic
• Have excellent organization skills.
• Demonstrate great attention to detail.
• Be a team player and enjoy succeeding as a team.
• Have a flexible approach to work