Restaurant Team Member

Holiday Inn; West Drayton; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Employee discounts on bedrooms

IHG room benefit programme

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Cycle to work

Wellbeing resources

Free meals on duty

Free parking

Job summary

LGH Hotels Management, owner of Holiday Inn London Heathrow M4J4, invites you to join our food and beverage team. If you enjoy hospitality, helping guests feel welcome, and delivering memorable moments, this role is for you.

You’ll set up the restaurant and bar, maintain high presentation standards, take orders, upsell confidently, and be a friendly face for guests. Join a vibrant, supportive team delivering exceptional hospitality.

Qualifications

• Have a friendly, positive attitude and enjoy engaging with guests.
• Like working in a fast-paced, lively environment.
• Take pride in presentation, service, and attention to detail.
• Feel confident recommending food and drinks and enhancing the guest experience.

Responsibilities

• Set up the restaurant and bar for service.
• Maintain high presentation standards.
• Take food and drink orders and upsell where appropriate.
• Be a friendly, familiar face for guests and deliver great hospitality.

Skills

Friendly attitude

Guest engagement

Presentation & detail

Upselling

Job description

Love hospitality and enjoy making people feel welcome? Join our food and beverage team and be part of an environment where great service, personality, and memorable experiences really matter.

In this role, you'll help set up the restaurant and bar for service, maintain high presentation standards, and become a friendly, familiar face for our guests. You'll take food and drink orders, recommend products with confidence, and use natural upselling to enhance each guest's experience.

We believe the best hospitality comes from people who bring their true selves to work. If you enjoy engaging with guests, working as part of a vibrant team, and creating moments that leave people smiling, this is a great opportunity to do what you love — every shift.

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is perfect for someone who enjoys working with people and takes pride in delivering great hospitality.

You'll be a great fit if you:

• Have a friendly, positive attitude and enjoy engaging with guests
• Like working in a fast-paced, lively environment
• Take pride in presentation, service, and attention to detail
• Feel confident recommending food and drinks and enhancing the guest experienceEnjoy being part of a supportive, energetic team

Whether you're building your hospitality experience or already love life on the floor, this role gives you the chance to bring your personality to work and make a real difference to every guest you serve.

Hotel

Perfectly positioned moments from Heathrow Airport and with excellent links into Central London, Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026. Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike. With stylish guest rooms, versatile meeting and event spaces, welcoming food and beverage venues, and the trusted Holiday Inn brand behind it, the hotel is poised to become one of Heathrow's leading hospitality destinations. More than just a hotel, this is a relaunch with ambition—creating memorable guest experiences while building a team culture centred on collaboration, development, and pride in delivering exceptional hospitality.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.