General Assistant

Nova Leisure Ltd; Sheffield; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Career progression

Employee Assistance Programme

Job summary

Nova Leisure Ltd is seeking a Retail Operative in Sheffield. The role is essential for the branch's success, focusing on delivering excellent customer service and ensuring operational efficiency. Key responsibilities include maintaining a safety-first culture, managing performance metrics, and supporting the retail counter. Ideal candidates will possess strong communication skills, business acumen, and flexibility. The position offers benefits including pension, annual leave, and career progression opportunities.

Qualifications

• Great communication skills to develop customer relationships.
• Ability to utilise technology for fleet checks.
• High focus, energy, and drive in the workplace.

Responsibilities

• Deliver a safety first culture with customer focus.
• Support operational efficiency and manage performance metrics.
• Work as part of the Fleet team with a customer-first attitude.

Skills

Great communication skills

Utilising technology for fleet checks

High levels of focus, energy, and drive

Good business acumen

Delivering best in class service

Flexibility in tasks

Job description

As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise.

Key Responsibilities

• Responsible for delivering a safety first culture with the customer at heart of everything.
• Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience
• Working as a member of the Fleet team with a customer first attitude
• Ensuring colleagues are focused to deliver a safety first culture at all times
• Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
• Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.

Skills and Experience

• Great communication skills demonstrate the ability to develop customer relationships.
• Be able to Utilise technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
• High levels of focus, energy and drive
• Good business acumen
• Always delivering best in class service to establish customer experience excellence
• Flexibility of day to day tasks to best support the branch.

What we offer

• Pension
• 22 days annual leave
• Genuine career progression
• Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support