General Assistant

Nova Leisure Ltd; Colchester; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Genuine career progression

24-hour Employee Assistance Programme

Job summary

Nova Leisure Ltd is looking for a Retail Operative in Colchester. This role is vital for the branch's success, focusing on delivering top-notch customer service and ensuring operational efficiency. Responsibilities include maintaining high performance across business metrics, supporting the retail counter, and fostering a safety-first culture. The ideal candidate will excel in communication and adaptability. We offer perks like a pension, generous leave, and career progression opportunities.

Qualifications

• Ability to develop customer relationships.
• Demonstrates a zero accident mentality.
• Delivers best-in-class service consistently.

Responsibilities

• Deliver a safety-first culture with customer focus.
• Ensure operational efficiency and customer satisfaction.
• Support the retail counter and handle deliveries.

Skills

Great communication skills

Ability to utilize technology

High levels of focus, energy and drive

Good business acumen

Flexibility in tasks

Job description

As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise.

Key Responsibilities

• Responsible for delivering a safety first culture with the customer at heart of everything.
• Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience.
• Working as a member of the Fleet team with a customer first attitude.
• Ensuring colleagues are focused to deliver a safety first culture at all times.
• Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
• Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
• Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
• Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements SLAs.
• Ensuring a best in class service is delivered at all times to cement customer excellence.

Skills and Experience

• Great communication skills demonstrate the ability to develop customer relationships.
• Ability to utilize technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
• High levels of focus, energy and drive.
• Good business acumen.
• Always delivering best-in-class service to establish customer experience excellence.
• Flexibility of day to day tasks to best support the branch.

What we offer

• Pension
• 22 days annual leave
• Genuine career progression
• Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support