General Assistant

LGH Hotels Management Limited; Maidenhead; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

IHG employee room benefit

Bedroom rate discounts

Free meals on duty

Free parking

Health & wellbeing resources

Job summary

LGH Hotels Management Limited is seeking a proactive individual to be the first point of contact for the property, coordinating facilities services and supporting day-to-day operations at the Holiday Inn Maidenhead/Windsor site. You will help keep the building safe, well‑maintained, and responsive to changing needs.

The role emphasizes security awareness, practical problem solving, and a reliable on‑site presence to support colleagues and guests.

Responsibilities

• Supporting the delivery of all facilities services across the property, ensuring consistency and efficiency
• Acting as the first point of contact for internal stakeholders and external multi‑agency partners
• Demonstrating a consistently high level of security awareness
• Responding promptly to reactive cleaning and maintenance issues, ensuring they are logged and followed up appropriately
• Applying strong knowledge of Health & Safety procedures and safe working practices
• Providing a visible, reliable presence on site, offering reassurance and support when issues arise
• Helping to maintain a safe, organised and well‑functioning environment for everyone using the building
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Job description

We are offering a truly flexible position for a proactive and dependable individual who enjoys being the first point of contact and helping things run smoothly behind the scenes.

You will play a key role in supporting facilities services across the property, ensuring they are delivered in an effective and efficient way. Acting as the initial point of contact for key stakeholders and external multi‑agency partners, you’ll provide reassurance, coordination and practical support to keep the site safe, well‑maintained and responsive to day‑to‑day needs.

What You’ll Be Responsible For

• Supporting the delivery of all facilities services across the property, ensuring consistency and efficiency
• Acting as the first point of contact for internal stakeholders and external multi‑agency partners
• Demonstrating a consistently high level of security awareness
• Responding promptly to reactive cleaning and maintenance issues, ensuring they are logged and followed up appropriately
• Applying strong knowledge of Health & Safety procedures and safe working practices
• Providing a visible, reliable presence on site, offering reassurance and support when issues arise
• Helping to maintain a safe, organised and well‑functioning environment for everyone using the building
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is ideal for someone who:

• Enjoys variety and flexibility, and feels comfortable responding to changing priorities
• Takes pride in helping others feel safe, supported and informed
• Is calm, approachable and confident acting as a first point of contact
• Has a strong awareness of security and health & safety responsibilities
• Likes solving practical problems and responding quickly when support is needed
• Is organised, reliable and takes ownership of seeing tasks through
• Thrives in a role where attentiveness and responsiveness really make a difference

If you’re someone who enjoys supporting people, maintaining order and playing an important role in the smooth running of a busy environment, this role offers purpose, flexibility and responsibility.

Hotel

The Holiday Inn Maidenhead/Windsor Hotel is conveniently situated near the M4 and just a 20-minute drive from Heathrow Airport (LHR). Windsor city centre is only 6 miles away and easily accessible by a direct train from Maidenhead station.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.