Assistant Manager - Housekeeping

Peoplebank; Greater London; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Cycle to work

Wellbeing support

Eye care

Counseling sessions

Discounts

Job summary

LGH Hotels Management is seeking an Assistant Hospitality Manager to support the Housekeeping Manager in London. You will lead a team of housekeepers, uphold exceptional standards, and drive training and development while delivering a superb guest experience across bedrooms, public spaces, and conference areas.

You will foster a positive, well-organised environment, motivate staff, and pursue continuous improvement to raise standards hotel-wide.

Qualifications

• Proven ability to lead a housekeeping team
• Experience delivering high cleanliness standards in hospitality
• Ability to train and develop staff for growth

Responsibilities

• Support the Housekeeping Manager in day-to-day leadership
• Lead by example to ensure rooms and public areas meet high standards
• Create a positive, well-organised working environment
• Train and develop the housekeeping team
• Encourage continuous improvement and innovation
• Ensure attention to detail and presentation at all times
• Contribute to delivering a seamless guest experience across touchpoints
• Utilise employee benefits and discounts to boost team morale

Skills

Team leadership

Housekeeping knowledge

Training & development

Customer service

Job description

As one of our Assistant Hospitality Managers, you will play a key role within our Housekeeping department, helping to create an environment where exceptional standards and exceptional people thrive.

Working closely with the Housekeeping Manager, you’ll lead, support and inspire a dedicated team of housekeepers to ensure every guest room, public space, conference area, lounge and bar is presented to the highest standards of cleanliness and care.

This role is about more than maintaining standards — it’s about developing people, encouraging pride in their work and continually finding better, smarter ways of delivering outstanding results across the hotel.

What You’ll Be Responsible For

• Supporting the Housekeeping Manager in the day‑to‑day leadership of the housekeeping team
• Leading by example to ensure all guest bedrooms, public areas, conference rooms, lounges and bars meet consistently high standards
• Creating a positive, well‑organised working environment where the team feels supported, motivated and clear on expectations
• Playing an active role in the training, development and ongoing growth of the housekeeping team
• Encouraging innovation and continuous improvement, always looking for ways to raise standards across the hotel
• Ensuring attention to detail, cleanliness and presentation are never compromised
• Helping to deliver a seamless, high‑quality guest experience at every touchpoint
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is ideal for someone who:

• Takes genuine pride in high standards and enjoys seeing the difference great housekeeping makes
• Enjoys leading and motivating people, helping individuals feel confident and valued in their roles
• Thrives in a hands‑on environment and leads from the front
• Is naturally organised and calm, even in a fast‑paced setting
• Feels motivated by continuous improvement and finding better ways of working
• Understands that housekeeping is central to guest satisfaction, not behind the scenes

Hospitality is in our blood — it’s what we do best. If you’re passionate about delivering fabulous guest experiences and want to be part of a team that genuinely cares about people and standards, this is an opportunity to grow, make an impact and be proud of what you do.

Hotel

Discover the vibrant heart of London at the Holiday Inn London - Regent’s Park Hotel! Perfectly positioned just minutes from Great Portland Street and Regent’s Park Tube stations, our hotel offers seamless access to the city’s top attractions. Located near the A501 and only a 45-minute drive from Heathrow Airport, getting here is a breeze.

Step outside and find yourself immersed in the lush greenery of Regent’s Park or the bustling energy of Oxford Street’s shopping paradise, both within walking distance. Family fun awaits at nearby hotspots like Madame Tussauds, the Sherlock Holmes Museum, and London Zoo.

For culture enthusiasts, the British Museum, less than a mile away, invites you to uncover ancient treasures and explore global cultures. The British Library, with its diverse exhibitions, is also just a short stroll away.

The excitement doesn’t end there! Theater lovers can reach the dazzling West End in just a 15-minute walk, where world-class shows await. And don’t miss the vibrant bars and restaurants of Soho, perfect for a night out on the town.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.