General Assistant

JD GROUP; Luton; On-site; GBP 21,000 - 25,000; Full time

Job summary

JD Gyms is looking for a diligent cleaner to help maintain high cleanliness standards across our UK clubs. You will ensure the gym remains welcoming and safe for members, delivering friendly, professional support at all times.

The role emphasizes adherence to H&S policies, brand standards, and ongoing training to promote consistent service levels throughout the business. A proactive team player is ideal for this fast-growing environment.

Qualifications

• Experience in customer-facing, cleaning, or leisure environments is advantageous.
• Strong attention to detail and high cleanliness standards.
• Excellent communication and relationship-building with members.
• Ability to work in a team and also independently.
• Pride in maintaining brand standards.

Responsibilities

• Follow Health and Safety policies and company procedures.
• Maintain JD Gyms brand standards across the club.
• Carry out daily, weekly, monthly cleaning and safety checks.
• Report defects to keep equipment and facilities safe.
• Keep fitness facility clean and well-presented.
• Maintain professional appearance and uniform.
• Deliver outstanding member service via positive interactions.
• Support training and development activities.
• Undertake any other reasonable duties.

Skills

Interpersonal skills

Attention to detail

Customer service

Teamwork

Communication skills

Job description

Role overview:

JD Gyms is an exciting, award-winning budget gym chain that is quickly expanding across the UK and taking the sector by storm. We invest over £1.5m in fitting out our gymsto create top quality, stylish environments for our members.

We're looking for someone who takes pride in maintaining high standards of cleanliness and wants to play an important role in creating a positive environment for members and colleagues. You'll be able to maintain high standards of cleanliness while providing friendly and professional support to members throughout the club.

Responsibilities:

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Support and maintain JD Gyms brand standards across all areas of the club.
• Conduct daily, weekly, monthly cleaning and safety checks.
• Report all defects to ensure the building and its equipment is safe to use.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Maintain professional appearance and uniform standards in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Support learning and development initiatives, including training activities designed to promote consistent standards across the business.
• To undertake any other reasonable duties.

Skills and Experience:

• Strong interpersonal skills with excellent attention to detail and a commitment to maintaining high standards.
• Demonstrates a commitment to delivering excellent member service and maintaining high standards.
• Experience in a customer-facing, cleaning, leisure or similar environment is advantageous.
• Effective communication skills with the ability to build positive relationships with members and colleagues.
• Ability to work collaboratively as part of a team while managing responsibilities independently.