General Assistant

LKQ Corporation; Chelmsford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive aftermarket company is seeking a Retail Operative in Chelmsford. This role involves ensuring high performance and operational standards while delivering exceptional customer service. The ideal candidate will possess strong communication skills and a commitment to a safety-first culture. Opportunities for career progression and a supportive work environment are offered.

Benefits

Pension scheme

22 days of annual leave

Retail discounts

Opportunities for career progression

24-hour Employee Assistance Programme

Qualifications

• Excellent communication skills to develop strong customer relationships.
• Ability to utilize technology for fleet checks.
• High focus, energy, and drive.

Responsibilities

• Promote a safety-first culture with the customer at the center of all activities.
• Achieve balanced performance across key business metrics and KPIs.
• Deliver customer-first service by managing pick-to-manifest times.

Skills

Communication

Flexibility

Business Acumen

Customer Service

Technology Utilization

Job description

Job Overview

As a Retail Operative, your role is vital to the ongoing success of the branch. Whether it involves picking the right part first time in our Warehouse, serving customers at our retail counter, or delivering parts directly to customers, the role of a General Assistant is varied and exciting. You will work to ensure the branch achieves high performance and operational standards, ultimately delivering our Customer Promise.

Why work for LKQ

We are a people-first organization that values our colleagues, with the customer at the heart of everything we do. We support flexible working options and a healthy work-life balance. We seek passionate individuals who excel in their roles and support their career development within our business.

Key Responsibilities

1. Promote a safety-first culture with the customer at the center of all activities.
2. Achieve a balanced performance across key business metrics and KPIs aligned with business goals.
3. Ensure the branch operates efficiently with appropriate controls to support a customer-first experience.
4. Collaborate as part of the Fleet team with a customer-first attitude.
5. Maintain a safety-first focus among colleagues at all times.
6. Enhance processes related to returns, credits, and warranties to improve customer experience.
7. Support retail counter standards to establish excellence in customer service.
8. Deliver customer-first service by managing pick-to-manifest times and meeting service level agreements.
9. Assist with deliveries when required, supporting growth through excellent customer service and SLAs.
10. Consistently provide top-tier service to foster customer loyalty.

Skills and Experience

• Excellent communication skills to develop strong customer relationships.
• Ability to utilize technology for fleet checks and promote a zero-accident, safety-first culture.
• High focus, energy, and drive.
• Good business acumen.
• Commitment to delivering best-in-class customer service.
• Flexibility in daily tasks to support branch needs.

What We Offer

• Pension scheme
• 22 days of annual leave
• Hapi benefits retail discounts
• Staff discounts
• Opportunities for career progression
• Access to a 24-hour Employee Assistance Programme for financial and wellbeing support

LKQ Euro Car Parts is at the forefront of the automotive aftermarket, supplying vehicle parts to over 18,000 customers through a world-class logistics network in the UK and Ireland. We lead the market with innovative digital and service solutions, supporting our customers as they prepare for the future. If you are ready to start your career with LKQ Euro Car Parts, apply now.