General Assistant

Lexington Catering; London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading catering company in London seeks a Catering & Hospitality Assistant to deliver exceptional service. The role involves preparing beverages, maintaining food displays, and providing excellent customer service. Join a supportive team with opportunities for career progression and enjoy generous benefits including flexible working hours and on-site lunches.

Benefits

FREE On-Site Lunches

Flexible Working

Holiday Allowance

Family Leave

Paid Charity Leave

Opportunities for Career Progression

Comprehensive Wellbeing Benefits

Life Assurance & Pension Schemes

Exclusive Discounts & Perks

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to work in a fast-paced environment.
• Strong communication skills are essential.

Responsibilities

• Prepare and serve high-quality beverages consistently.
• Ensure food displays and counters are well-presented.
• Greet and connect with every customer warmly.

Skills

Customer Service

Food Safety Standards

Interpersonal Skills

Job description

At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

• FREE On-Site Lunches:Savour delicious and healthy meals, on us, every day at work
• Flexible Working:Enjoy the freedom to balance work and personal life with our flexible working hours
• Holiday Allowance:Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service
• Family Leave:Prioritise your family commitments with our family leave options designed to support you during important times
• Paid Charity Leave:Make a difference in your community with paid time off to volunteer for your favourite causes
• Opportunities for Career Progression:Grow and advance your career with us, supported by continuous learning and development opportunities
• Comprehensive Wellbeing Benefits:Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
• Life Assurance & Pension Schemes:Secure your future with our life assurance and workplace pension schemes
• Exclusive Discounts & Perks:Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme

Lexington is an award-winning contract caterer that focus on providing great food and service to customers. To do this we need fabulous people and we work hard to create an environment where our team members feel engaged, inspired, valued and enjoy what they do.

Working Pattern:Monday – Friday, 40 hours per week
Location:BT One Braham – 1 Braham Street – E1 8EE – London
Reports To:Catering Manager / Assistant Catering Manager / Supervisor

Role Overview

As a Catering & Hospitality Assistant, you will play a key role in delivering exceptional service across all catering areas, including setting up counters and fridges to the highest standards. You will ensure customers are served in a friendly and efficient manner while supporting all aspects of daily operations within the catering and hospitality team.

Key Responsibilities

Operational Responsibilities

• Prepare and serve high-quality beverages consistently for all customers
• Ensure food displays, counters, and fridges are well-presented and maintained
• Follow store procedures and operational flow for efficient service
• Rotate and store products according to food safety standards
• Perform cleaning tasks as outlined in the daily cleaning rota
• Adhere to cash handling procedures and till operations
• Assist with the upkeep of hygiene in food preparation and service areas
• Always wear the correct protective clothing and footwear
• Comply with all health, safety, and hygiene regulations
• Report equipment breakdowns or accidents promptly to management
• Attend all required training sessions and development opportunities
• Support the team in achieving sales targets and improving profitability
• Carry out any reasonable tasks as requested by management

Customer Service & Interpersonal Responsibilities

• Greet and connect with every customer in a warm, welcoming manner
• Identify customer needs and make appropriate product suggestions
• Offer product demonstrations and samples using brewing equipment
• Respond to customer requests promptly and thank them after service
• Communicate clearly and professionally with both customers and colleagues
• Maintain high standards of personal hygiene and professional appearance
• Ensure uniform is clean, presentable, and worn correctly
• Report customer feedback, comments, and complaints to the Catering Manager
• Share new ideas or suggestions with the management team
• Attend team meetings, reviews, and ongoing training sessions regularly