General Assistant

BM Caterers; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

BM Caterers, a multi award-winning contract catering company, is seeking a Customer Service Assistant / General Assistant to ensure high standards of cleanliness and customer satisfaction. This role involves monitoring food counters, providing excellent service, and adhering to food safety regulations. Join a dynamic team and enjoy benefits such as development courses, discounts, and a paid day off for volunteering.

Benefits

Annual day off for your birthday

Monthly masterclasses with Michelin-starred chefs

Fully funded development courses

Discounts and cashback at various outlets

Cycle-to-work scheme

Freedom Friday for volunteering

Free lunch every workday

24/7 access to Mental Health Charter App

Enhanced parental leave benefits

Paid leave for fertility treatments

Grandparent leave

Qualifications

• Experience in a customer service environment is required.
• Good merchandising skills and till experience are preferred.

Responsibilities

• Monitor counters and chillers for cleanliness and stock.
• Provide prompt and efficient service to customers.
• Follow food safety practices and procedures.

Skills

Customer Service

Food Safety

Merchandising

Education

Food Safety Level 2

Health & Safety Level 2

Job description

Job Location and Hours

Monday to Friday, Canary Wharf

Daytime hours

About Us

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

Responsibilities

1. Monitoring counters and chillers to ensure they’re clean, well-stocked, and presented in line with our six principles.
2. Regularly checking restaurant areas to maintain high standards of cleanliness with meticulous attention to detail.
3. Listening carefully and following instructions from your manager.
4. Providing prompt and efficient service at all times.
5. Communicating confidently with customers, gaining feedback, and reacting to their needs to ensure a positive experience.
6. Following procedures and displaying good food safety practices at all times.

Qualifications

• Food Safety Level 2 and Health & Safety Level 2 certificates.
• Previous experience in a customer service environment.
• Good merchandising skills and till experience.

Benefits

• An annual day off for your birthday.
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at various retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday.
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website.