Aftersales Manager

Listers Group Limited; Coventry; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

33 days holiday

Company pension

Wellness programme

Group life insurance

Staff discount on servicing

Listers benefits

Long service incentives

Staff referral scheme

In-house qualifications

Company events

Job summary

Listers Group Limited in Coventry seeks an Aftersales Manager for our Volkswagen dealership. You will lead workshop, service and parts teams, drive customer satisfaction, and oversee budgets to improve centre performance.

You will coach staff, set targets, and collaborate with other departments to exceed KPI and brand standards while delivering outstanding service experiences for every customer.

Qualifications

• Experience leading workshop/service/parts teams and ability to coach staff.
• Strong KPI focus with proven ability to meet targets.
• Budget management and financial acumen.
• Customer-centric with a passion for service excellence.
• Automotive or motor trade familiarity preferred but not essential.

Responsibilities

• Lead and develop workshop, service and parts staff to maximise performance.
• Plan, forecast and deliver sales targets for the aftersales centre.
• Grow workshop utilisation and overall efficiency.
• Own and manage the department budget and drive business forward.
• Collaborate with other department managers to lift centre performance.

Job description

Job Introduction

We are currently recruiting for a high achieving Aftersales Manager for our VolkswagenDealership based in Coventry.

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role and Responsibilities

• Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance.
• Planning, forecasting and delivering sales targets.
• Growing workshop utilisation and efficiency.
• Responsible for your own budget, you will relish the opportunity to drive the business forward.
• Working closely with other department managers to drive the overall centre performance

About you

• This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager or experienced Aftersales Manager.
• You will have the drive and talent to push the department forward; working to achieve agreed KPI’s and brand standards.
• You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction.
• In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness ProgrammeSick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.