General Adviser

Citizens Advice Staffordshire South West; United Kingdom; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid work after probation

Generous leave and holidays

Nest pension scheme

Learning and development opportunities

Job summary

Shifting Paradigms Ltd t/a British Nannies is seeking a customer-facing adviser to provide face-to-face, telephone, email and web chat support across three districts. The role emphasizes strong communication, a non-judgemental approach and the ability to work in a busy multi-skilled team.

Applicants should be computer-literate; training on case recording systems will be provided, with remote advisory capability and performance targets.

Job description

You will provide comprehensive advice and support to clients face to face, by telephone, email and web chat in a busy service working across three districts. If you have advice experience, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

Applicants need to be:Computer-literate, although training on our case recording systems will be given. Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach. Be confident and adaptable with a commitment to working in a busy multi skilled team. Experienced in providing remote advice from home. Confident in working to performance targets. Have the ability to plan and organise your work. What's in it for you? Working for a well respected charity that makes a real difference to people's lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people's lives is very rewarding. We truly value our colleagues - and we show that in what we offer. These range from hybrid working arrangements upon successful completion of probation and generous leave entitlement including bank holidays and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently

Closing date: 12 noon 23rd November 2026

Shifting Paradigms Ltd t/a British Nannies