Benefits Adviser

NFP People; England; On-site; GBP 26,000 - 32,000; Full time

Job summary

Not For Profit People is recruiting a Benefits Adviser to assist local residents in maximising income and accessing welfare support. You’ll deliver high-quality, person-centred advice to individuals and households across face-to-face, telephone, email and video channels.

You will work with clients to understand entitlements, complete claims, and signpost to specialist services when needed. The role requires experience in welfare benefits and strong IT and administrative skills.

Qualifications

• GCSE English and Maths at minimum level; commitment to equality and confidentiality.
• Experience delivering welfare/benefits advice, with up-to-date knowledge of welfare benefits.
• Experience with case recording and IT systems for managing cases.

Responsibilities

• Carry out welfare benefits checks to help clients maximise income.
• Support clients with new benefit claims, renewal applications and completing forms.
• Follow up on cases and discuss unsuccessful claims for reconsiderations or appeals.
• Accept referrals from local partners and liaise with external agencies.
• Identify wider issues (debt, housing) and signpost to specialist services.
• Maintain accurate case records and contribute to reporting and quality assurance.
• Ensure all advice and casework comply with procedures and data protection.
• Manage workload, meet targets and stay updated on welfare benefits changes.

Skills

Communication

Problem solving

IT skills

Administrative

Time management

Relationship building

Confidentiality

Education

GCSE English & Maths

IMA Certificate in Money Advice Practice

Level 4 qualification in Revenues & Welfare Benefits Practice

Tools

Microsoft Word

Excel

Electronic case management systems

Job description

Hours: 37.5 hours per week, Monday to Friday, 9am-5pm

Contract: Fixed term for 12 months

Not For Profit People are working with a community-focused charity to recruit a Benefits Adviser to help local people maximise their income, access the financial support they are entitled to and navigate the welfare benefits system.

This is an excellent opportunity for an experienced welfare and benefits professional who is passionate about making a real difference to individuals and families facing financial challenges.

The organisation works to improve the quality of life for local residents, reduce social inequalities and build a stronger, more inclusive community through advice, support and community based initiatives.

About the role

As Benefits Adviser, you will provide high-quality, person-centred advice and support to individuals and households, helping them understand their entitlements and access the benefits and financial assistance available to them.

You will work directly with clients through face-to-face appointments, telephone, email and video support, ensuring they receive clear, accurate and sensitive advice tailored to their circumstances.

Key responsibilities will include:

• - Carrying out welfare benefits checks to help clients maximise their income.
• - Supporting clients with new benefit claims, renewal applications and completing claim forms, both online and on paper.
• - Following up on cases and discussing unsuccessful claims with the wider advice team to identify potential support with mandatory reconsiderations or appeals.
• - Accepting referrals from local partner organisations and developing effective working relationships with external agencies.
• - Identifying wider issues, including debt and housing difficulties, and making appropriate internal referrals or signposting clients to specialist services.
• - Maintaining accurate case records, monitoring outcomes and contributing to service reporting and quality assurance.
• - Ensuring all advice and casework comply with relevant procedures, quality standards and data protection requirements.
• - Managing your workload effectively, meeting targets and keeping up to date with changes in welfare benefits legislation, policies and procedures.

About you

You will have recent experience of delivering face-to-face welfare benefits advice and a sound, up-to-date understanding of the welfare benefits system. You will be confident supporting people from a wide range of backgrounds, including those who may be experiencing financial hardship or other challenging circumstances.

You will also bring:

• - 2 years recent experience of providing welfare and/or benefits advice, in a paid or voluntary capacity.
• - Excellent communication and problem-solving skills, with the ability to explain complex information clearly and sensitively.
• - A non-judgemental approach and a strong understanding of confidentiality.
• - The ability to work independently, use your initiative and manage competing priorities.
• - Good IT skills, including experience of Microsoft Word and Excel, electronic case management systems and accurate case recording.
• - Strong administrative, organisational and time-management skills.
• - The ability to build positive working relationships with colleagues, referral partners and external agencies.
• - GCSE passes in English and Maths.
• - A commitment to equality, diversity and helping people access the support they need.

A Standard DBS check will be required.

Desirable experience and qualifications

It would be advantageous if you have experience of using the Advice Pro case recording system, hold an IMA Certificate in Money Advice Practice, or have a Level 4 qualification in Revenues and Welfare Benefits Practice.

Why apply?

You will be joining a service committed to helping people improve their financial circumstances, access the support available to them and overcome barriers to financial wellbeing.