GenAI Operations & Governance Associate

JPMorgan Chase & Co.; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in London is seeking an Associate in the Chief Data and Analytics Office to support the day-to-day operations, governance, and business management of LLM Suite, our flagship GenAI application.

You will collaborate with product, engineering, and risk stakeholders to ensure reliable and responsible operation. This role offers the chance to manage multiple workstreams, improve processes, and contribute to governance, controls, and reporting in a fast-moving tech environment

Qualifications

• Bachelor's degree in a relevant field.
• Analytical techniques and tools proficiency.
• Interpersonal and influencing skills across levels.
• Excellent communication and presentation skills; experience with operating models.
• Ability to identify and resolve issues with urgency; strong teamwork.
• Ability to define and drive a delivery roadmap with milestones.
• Flexibility to manage multiple priorities across regions/time zones.

Responsibilities

• Support release coordination activities, tracking milestones, dependencies, approvals, communications, and open risks.
• Support monthly billing processes for LLM Suite, token spend analysis, usage reporting, variance investigation, and follow-ups.
• Assist stakeholder meeting preparation, materials, action item tracking, follow-ups, and status reporting.
• Support responses to inquiries from control, compliance, legal, technology risk, and model risk stakeholders.
• Manage and triage operational intake requests related to LLM Suite, and identify common servicing themes and recommend improvements to reduce repeat issues.
• Support resiliency-related initiatives, including documentation, runbook maintenance, testing coordination, and follow-up tracking.
• Support access troubleshooting, entitlement reviews, and user issue resolution in partnership with relevant internal teams.
• Assist with audit fact-finding, investigation support, and RFI responses.
• Support monitoring and reporting of usage limits, spend caps, capacity needs, and subscription mapping, and assist with use case-level capacity planning, including analysis of demand, consumption trends, and user-level limits.
• Maintain and update application profile records for LLM Suite and related capabilities in internal systems.

Skills

Business management

Operations

Project management

Risk & controls

Tech governance

Product ops

Bachelor's degree

Education

Bachelor's degree

Tools

Python

Alteryx

Tableau

Job description

JPMorgan Chase & Co. in London is seeking an Associate in the Chief Data and Analytics Office to support the day-to-day operations, governance, and business management of LLM Suite, our flagship GenAI application.

You will collaborate with product, engineering, and risk stakeholders to ensure reliable and responsible operation. This role offers the chance to manage multiple workstreams, improve processes, and contribute to governance, controls, and reporting in a fast-moving tech environment