GCIO Operations Manager - Cybersecurity

HSBC Global Services Limited; Sheffield; On-site; GBP 100,000 - 140,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Enhanced maternity pay

Job summary

HSBC Global Services Limited in the United Kingdom is seeking an experienced GCIO Operations Manager – Cybersecurity to design, implement and run operational processes across the Cybersecurity COO remit. You will work with GCIO Cybersecurity COO teams and central pillar teams to standardize service delivery.

The role focuses on governance, reporting, cost transparency and multi-year workforce and financial planning, plus third‑party management and risk oversight.

Qualifications

• Proven experience in senior executive management within financial services, ideally multinational banks.
• Strong understanding of Cybersecurity with broad technology and risk management experience.
• Experience in programme and portfolio management including delivery tracking and benefits validation.
• Ability to manage substantial financial and resource plans including forecasting and reporting.
• Ability to work across matrix organizations with People, Procurement, Finance, Risk and Transformation teams.

Responsibilities

• Define and maintain a rolling 3-year workforce plan aligned to Cybersecurity, financial plans and GCIO strategies.
• Execute workforce lifecycle activities including hiring at scale and upskilling programmes.
• Develop business cases for workforce initiatives including contractor replacement and Generative AI impacts.
• Manage multi-year financial planning and reporting for the Cybersecurity capability.
• Identify and deliver cost optimisation levers with full cost recovery and timely MI.
• Oversee third-party management from deal initiation to post-execution validation.
• Govern portfolio oversight for Cybersecurity change, including milestones and reporting.
• Coordinate governance activity for the Capability Lead and stakeholder engagement.

Skills

Senior executive leadership

Cybersecurity knowledge

Portfolio management

Financial planning

Stakeholder management

Tools

Clarity

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of GCIO Operations Manager – Cybersecurity.

Reporting to the GCIO (Global Chief Information Office) Operations Director, Cybersecurity you’ll design implement and run operational processes across the Cybersecurity COO(Chief Operating Office) remit - spanning workforce management financial management portfolio oversight governance and third-party management. Your focus is on simplifying and standardising how the function operates by adopting best practice and improving consistency of service. You’ll partner closely with the GCIO Cybersecurity COO team and central GCIO COO pillar teams as well as colleagues in People Procurement Finance Risk Compliance and Group Transformation.

Success looks like clear governance reliable reporting strong controls and operational processes that help Cybersecurity teams deliver effectively in a fast-changing risk environment.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Define and maintain a rolling 3-year workforce plan aligned to Cybersecurity financial plans and wider GCIO and Group workforce and location strategies
• Execute workforce lifecycle activities across attract retain and grow in partnership with People teams including hiring at scale and emerging talent and upskilling programmes
• Develop business cases for workforce initiatives including contractor replacement orchestration efficiencies and Generative AI impacts on future workforce needs
• Manage multi-year financial planning and reporting for the Cybersecurity capability including budgeting forecasting accruals and cost transparency for senior leadership
• Identify and deliver cost optimisation levers while ensuring full recovery of global costs and timely consistent management information
• Oversee third-party management from deal initiation through negotiation approvals execution and post-execution benefit validation including TPEM task oversight and vendor performance risk management
• Govern portfolio oversight for the Cybersecurity change portfolio including milestone definition programme setup in Clarity tracking reporting and escalation of delivery risks
• Coordinate governance activity for the Capability Lead including forum commitments paper production action tracking and stakeholder engagement support

To be successful in this role you should meet the following requirements:

• Bring proven experience in senior executive management roles within financial services ideally within multinational banks
• Apply a strong understanding of Cybersecurity alongside broad technology and risk management experience including controls operational process and incident response
• Demonstrate substantial experience managing significant financial plans and resource plans including forecasting reporting and commercial decision support
• Show established capability in programme and portfolio management including delivery tracking benefits validation and tooling such as Clarity
• Navigate complex matrix environments while partnering across functions such as People Procurement Finance Risk Compliance and transformation teams
• Communicate complex topics clearly in writing and verbally including producing senior-level papers presentations and updates tailored to the audience
• Build and sustain effective relationships with critical internal and external stakeholders including engaging on regulatory and market considerations
• Use structured problem-solving to interpret complex information and support data-informed decisions that improve operational outcomes

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail] .