Gateway Repairs Team Leader - Voids

Chime Housing; Watford; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

28 days’ annual leave (pro rata)

Employer pension contribution up to 11

Job summary

Chime Housing is seeking an experienced Voids Team Leader to head a multi‑trades repairs team and ensure properties are repaired, compliant and ready for new residents. You will coordinate void repairs, manage performance, and work with contractors to meet Lettable Standards.

The role requires strong leadership, planning and customer-focused communication, with involvement in out-of-hours duties as needed to maintain service levels.

Qualifications

• Experience leading a multi‑disciplinary trades team.
• Strong leadership and people development abilities.
• Excellent planning and organisational skills.
• Strong customer focus and communication.
• Proficient IT skills including Word/Excel and repairs systems.

Responsibilities

• Lead, manage and motivate a team of Voids Operatives to deliver an excellent repairs service.
• Coordinate repair works to void properties, ensuring efficient turnaround times and resource planning.
• Ensure all works are completed to the Lettable Standard, within budgets and timescales.
• Recruit, develop and support operatives, promoting high performance and continuous improvement.
• Monitor performance and quality standards of internal teams and contractors.
• Collaborate with Voids Surveyor and Housing teams to meet SLAs and targets.
• Investigate void-related complaints and respond to inquiries.
• Participate in out-of-hours rota, including evenings, weekends and bank holidays.

Skills

Leadership

Team management

Planning

Communication

Problem solving

Customer focus

Education

Construction-related qualification

Tools

Microsoft Word

Microsoft Excel

Repairs management systems

Job description

Location: On site / Watford, UK
job type: Permanent / Full-time
Sector and subsector: Housing | Housing Association
Annual Salary range:from £ 40,000.00 to £ 45,000.00

Chime Housing

Salary: £40,000 - £45,000 – 37 hours per week

The Vacancy

We're looking for an experienced and motivated Voids Team Leader to lead our voids maintenance team and help us prepare homes for new customers as quickly and efficiently as possible. This is a key operational role responsible for managing a team of trades operatives, coordinating repairs, and ensuring properties are compliant and meet our Lettable Standard while delivering excellent customer service and value for money.

Introduction to the role

At Chime Housing, we are committed to providing high-quality homes and services that support thriving communities.

As our Voids Team Leader, you'll play a vital role in ensuring empty properties are repaired, maintained, and ready for new residents. Working closely with colleagues, contractors, and customers, you'll lead a dedicated team focused on delivering safe, efficient, and high-quality void repairs.

To be responsible for the delivery of repairs in all void properties, ensuring homes are returned within agreed timescales and that all works meet the required Lettable Standard.

What’s the role?

Key Accountabilities:

• Lead, manage and motivate a team of Voids Operatives to deliver an excellent repairs service.
• Coordinate repair works to void properties, ensuring efficient turnaround times and effective resource planning.
• Ensure all works are completed to the Lettable Standard, within agreed budgets and timescales.
• Recruit, develop and support operatives, promoting high performance and continuous improvement.
• Monitor performance and quality standards of both internal teams and external contractors.
• Work collaboratively with the Voids Surveyor and Housing teams to maintain key service level agreements and achieve key-to-key targets.
• Investigate and respond to void-related complaints and customer enquiries.
• Participate in the out-of-hours duty rota, including evenings, weekends and bank holidays.

What are we looking for?

• Experience managing a multi-disciplined team of trades operatives, ideally within a social housing environment.
• Strong leadership skills with the ability to motivate, coach and develop others.
• Excellent planning, organisational and problem-solving abilities.
• Strong customer focus with effective communication and relationship management skills.
• Good IT skills, including the use of Microsoft Word and Excel and repairs management systems.
• Full clean driving licence.
• Ability to obtain and maintain a satisfactory DBS check.
• Construction-related qualification or experience within one or more building or maintenance trades.
• Knowledge of repairs and maintenance services within social housing.
• Experience of managing contractor performance and service improvement initiatives.

What can we offer you?

• 28 days’ annual leave (pro rata)
• Employer pension contribution of up to 11%

How we work

We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

Interviews: 19th October 2026

(Please note we reserve the right to close the vacancy early if we receive a large response.)

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