Gateshead - Assistant Manager

Simtrava; Gateshead; On-site; GBP 30,000; Full time

Job summary

A leading company in the coffee sector is seeking an Assistant Manager to join their team in Gateshead. The ideal candidate will have supervisory experience, strong leadership skills, and a passion for delivering exceptional customer service. This full-time, permanent position offers a competitive salary and a range of employee benefits.

Benefits

Sim Trava Star Points for recognition

Discounts at retailers and cashback on shopping

Free hand-crafted drinks on shift

50% off food and drinks

Costa Coffee discount card

Wellbeing support with Employee Assistance Programme

Free eye care tests

Access to 24/7 GP Portal

Contributory pension

Personal training plan

Qualifications

• Previous supervisory/management experience required.
• Reliable and committed to working in a fast-paced environment.
• Can-do attitude and good communication skills.

Responsibilities

• Support the Store Manager in running the store effectively.
• Execute rota planning and monitor store KPIs.
• Ensure cash and stock handling is secure.

Skills

Communication

Leadership

Teamwork

Job description

At Sim Trava, we pride ourselves on teamwork, delivering the perfect cup of coffee and making all our guests experience memorable. As Assistant Manager you will be part of the Sim Trava family, delivering our Values and enjoying the benefits we have to offer.

• A salary of £29,680per annum.
• Sim Trava Star Points awarded for recognition and performance; you can spend these Star points on a wide range of products.
• Access to Sim Trava Rewards portal, which includes discounts at many retailers, cash back on shopping and fuel cards.
• Whilst on shift free hand-crafted drinks, along with 50% off food and the wider drinks range.
• Costa Coffee discount card giving you 25% discount off in the nation’s favourite coffee shop.
• Surprise on your birthday!
• Wellbeing support with Employee Assistance Programme.
• Free eye care tests.
• Access to 24/7 GP Portal.
• Contributory pension provided.
• Personal and individual training plan specifically tailored to your requirements.

What we are looking for from you:

You will be open and honest, have good communication skills and a can-do attitude. As a natural team leader who supports the Store Manager in running the store effectively and efficiently, shares their skills by training and developing the team, so that on every shift an unbeatable coffee experience is delivered to every guest. We are looking for someone who have previous supervisory / management experience who is reliable and committed used to working in a fast-paced environment, and who continually wants to overachieve in their role.

The Role

As an Assistant Manager you will be an inspiring team leader, who is passionate about the Company and always applies brand standards. You will have the energy and enthusiasm to deliver outstanding customer service. At all times be an Ambassador for the Sim Trava Values. In addition to this you will also be responsible for the following:

• Execute all aspects of rota planning ensuring the effective control of labour and that every team member is deployed effectively to meet trading needs.
• Understand and monitor the store KPIs and translate to daily actions.
• Demonstrate great leadership in developing team members and supporting them so they are inspired to grow with Sim Trava.
• Implement marketing updates ensuring new POS is briefed to the team to guarantee continued success of the store.
• Ensure cash and stock handling is always kept secure.
• Oversee the delivery of all brand standards throughout the shift, ensuring complete customer satisfaction.
• Understand the importance of the Sim Trava policies and procedures together with Costa check standards, Health & Safety checks and taking all necessary remedial action and escalating as required.
• Taking all opportunities to develop yourself using the Sim Trava development plans together with the MyCostaLearning tools to the Store Manager role.

Salary £29,680 per annum

StatusPermanent

TypeFull time

Applications Begin 20 May 2025

Closing Date for Applications 30 June 2025

Location

6 Trinity Square
Gateshead
NE8 1AG
United Kingdom