Assistant Manager, Carvela, Metro Gateshead

TN United Kingdom; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the fashion sector seeks a dynamic individual to lead a high-performance team in providing exceptional customer service. This role involves driving sales, managing staff schedules, and ensuring the store meets all operational goals. With a commitment to inclusivity and creativity, the company values diversity and individual expression, making it a vibrant place to work. Join a team that empowers its members and embraces the spirit of London, where your contributions will have a meaningful impact on the brand and community.

Qualifications

• Background in fashion-forward footwear or accessories is essential.
• Proven ability to drive sales and meet KPIs.

Responsibilities

• Ensure high standards of customer service at all times.
• Manage staff scheduling and maintain payroll budgets.
• Maintain excellent visual presentation aligned with company guidelines.

Skills

Customer Service

Sales Management

Team Leadership

Fashion Industry Knowledge

Job description

Client:

Location:

Metrocentre, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c0c8ce46f843

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years, our team of in-house shoe and accessory designers has been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature, representing good energy and love for our community and individual expression.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

WE NEED YOU TO:

• Ensure customer service is of the highest standards at all times
• Be a role model for your team and with your own service standards
• Ensure all store and company sales targets, operations goals, policies, and procedures are met and maintained
• Actively liaise, communicate, and develop good relations with your team and Senior Management
• Maintain a high-performance team through effective management of productivity, individual targets, employee relations, and coaching on areas of development
• Manage and maintain staff scheduling and meet payroll budgets, remaining reactive to trading patterns
• Rota your team effectively and ensure optimum cover during peak trading periods
• Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards
• Ensure your store maintains excellent visual presentation aligned with company guidelines

Requirements

We need you to:

• Have a background with a fashion-forward footwear, accessory, or fashion brand
• Be a customer service ambassador
• Proven ability to drive sales and team working to KPIs
• Be immaculately presented and representative of our luxury/fashion-forward brand in every way

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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Created on 28/04/2025 by TN United Kingdom