Gateman

First Response Group; West of England; On-site; GBP 21,000 - 27,000; Full time

Job summary

First Response Group is seeking a reliable Gateman to join our team. The role involves controlling access, monitoring movements, and ensuring only authorised personnel enter the site.

You will conduct security checks, maintain records, manage traffic, and respond to incidents with a professional approach. The position emphasizes outstanding customer service, safety compliance, and a proactive, vigilant presence at a busy gatehouse environment.

Qualifications

• Experience in security/gatehouse roles desirable, training provided for right candidate.

Responsibilities

• Gatehouse Operations: Maintain a professional and vigilant presence at the gatehouse and monitor entry/exit points.
• Access Control & Traffic Management: Oversee movement of vehicles and ensure only authorised personnel enter, operate barriers as needed.
• Accurate Record Keeping: Maintain detailed records of vehicle movements, visitors, contractors, and deliveries.
• Visitor & Delivery Management: Verify visitor IDs, credentials and delivery docs to ensure compliance with site procedures.
• Security Monitoring: Remain alert to unusual activity and escalate issues promptly.
• Professional Communication: Maintain clear, courteous communication with employees, visitors, contractors, and clients.
• Site Safety & Compliance: Adhere to policies and safety requirements at all times.

Skills

Gatehouse experience

Access control

Customer service

Communication skills

Attention to detail

Professional conduct

Education

National Grid Qualifications

Job description

About the Role

First Response Group is seeking a reliable, professional, and customer focused Gateman to join our team. As a trusted representative of FRG, you will play a key role in maintaining a safe, secure, and welcoming environment while supporting the smooth day-to-day operation of the site.

In this position, you will be responsible for controlling access to the premises, monitoring vehicle and pedestrian movements, and ensuring that only authorised personnel, visitors, and contractors enter the site. Acting as the first point of contact, you will provide a professional presence, deliver excellent customer service, and uphold the highest standards of security at all times.

You will conduct routine security checks, maintain accurate site records, monitor gate operations, manage traffic flow, and respond appropriately to incidents, emergencies, or security concerns. Your vigilance, attention to detail, and proactive approach will help protect people, property, and assets while ensuring compliance with site procedures and safety regulations.

This is an excellent opportunity for a dependable individual who takes pride in delivering outstanding security and customer service as part of a dynamic and growing organisation. At First Response Group, we value professionalism, integrity, teamwork, and a commitment to excellence, and we are looking for someone who shares these values and can contribute positively to our continued success.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

We distinguish ourselves through the integration of cutting edge technology, a commitment to employee development, and a culture rooted in inclusivity and positivity. At FRG, every team member’s contribution is valued, and collective success is celebrated.

Monday - Friday (60 Hours per week)

Job Opportunity

Gatehouse Operations: Maintain a professional and vigilant presence at the gatehouse, controlling access to the site and monitoring all entry and exit points.

Access Control & Traffic Management: Oversee the safe and efficient movement of vehicles entering and leaving the premises, ensuring only authorised personnel are granted access and operating barriers when required.

Accurate Record Keeping: Maintain detailed and accurate records of all vehicle movements, visitors, contractors, and deliveries entering or exiting the site.

Visitor & Delivery Management: Verify visitor identification, credentials, and delivery documentation to ensure all access requests comply with site security procedures.

Security Monitoring: Remain alert to any unusual activity, security concerns, or breaches, escalating issues promptly and appropriately.

Professional Communication: Build and maintain positive working relationships through clear, courteous, and professional communication with employees, visitors, contractors, and clients.

Site Safety & Compliance: Support a safe and secure working environment by adhering to company policies, site procedures, and health and safety requirements at all times.

Essential Skills

• Previous experience in a Security Officer, Gatehouse, Gateman, or Access Control role is desirable, although full training can be provided for the right candidate.
• National Grid Qualifications are advantageous
• Excellent verbal and written communication skills, with the ability to interact professionally and confidently with visitors, contractors, clients, and colleagues.
• Strong observational skills with the ability to remain vigilant, focused, and proactive throughout shifts.
• High level of attention to detail, with the ability to maintain accurate records and complete documentation to a consistent standard.
• A professional, reliable, and trustworthy approach, with a strong commitment to safety, security, and procedural compliance.
• Customer-focused mindset with the ability to deliver a welcoming and professional first impression while maintaining site security.
• Ability to work independently, exercise sound judgement, and respond calmly and effectively to incidents or unexpected situations.
• Good organisational and time management skills, with the ability to prioritise tasks in a fast-paced environment.