Gateline Assistant

TN United Kingdom; Winchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Gateline Assistant, where you will play a vital role in ensuring a safe and welcoming experience for all customers. You will oversee ticket gates, assist travelers, and be the first point of contact for inquiries. This role requires excellent communication skills, a proactive approach, and the ability to work under pressure. With a commitment to customer service, you will help ensure that every journey is smooth and enjoyable. If you're passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Organised and proactive with strong communication skills.
• Ability to handle repetitive tasks efficiently under pressure.

Responsibilities

• Ensure customers have the correct tickets and provide assistance.
• Manage the flow of customers through ticket gates during busy times.
• Direct customers during disruptions to keep them safe and informed.

Skills

Organisational Skills

Communication Skills

Customer Service

Ability to Work Under Pressure

Job description

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As a Gateline Assistant, you will work with the whole station team to deliver a safe and welcoming experience for all of our customers.

You will be overseeing the Ticket Gates to ensure all travellers have the correct ticket for their journey and helping them navigate their way safely around the station. You will be the first port of call for many customers and will need to be able to offer help and advice quickly and effectively, to ensure everyone's journey stays on track.

Your responsibilities will include, but are not limited to:

• Often the first port of call for our customers, whether that be for information, or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.
• You will ensure the safe operation of ticket gates and manage the flow of customers through the gates during busy times.
• If there is disruption, you will be instrumental in helping direct customers, keeping them safe and informed.

* For a full list of responsibilities, please download the job description available at the bottom of this advert.

You'll need to be:

• Organised, proactive and able to efficiently prioritise tasks.
• Able to cope with repetitive tasks under pressure.
• A great communicator that enjoys working with people.
• Confident and happy to approach and talk to new people.
• Passionate about doing the right thing – nothing is too much trouble.

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Working pattern

Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

You will work an average of 37 hours per week across 5 days as part of a 7-week roster with a mixture of early and late shifts including weekends.

Shifts include:

06:00 – 14:00 / 08:00 - 15:00 / 09:00 – 19:00 / 14:00 – 22:00 / 15:00 – 22:00