Gateline Assistant

TN United Kingdom; Haslemere; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a Gateline Assistant to join their station team. In this role, you will be the first point of contact for customers, ensuring a safe and welcoming environment. Your responsibilities will include assisting with ticket inquiries and managing customer flow during busy periods. The position requires excellent communication skills and the ability to handle repetitive tasks under pressure. This is a full-time role with flexible shift patterns, providing an opportunity to contribute to a smooth travel experience for all customers.

Qualifications

• Must be organised and proactive with task management.
• Excellent communication skills are essential for engaging with customers.

Responsibilities

• Serve as the first point of contact for customers and assist with tickets.
• Ensure safe operation of ticket gates and manage customer flow.

Skills

Organisational Skills

Communication Skills

Customer Service

Ability to Work Under Pressure

Job description

Job Title: Gateline Assistant

As a Gateline Assistant, you will work with the station team to deliver a safe and welcoming experience for all customers.

Your responsibilities will include, but are not limited to:

1. Being the first point of contact for customers, providing information and assistance with tickets to ensure confident travel.
2. Ensuring the safe operation of ticket gates and managing customer flow during busy times.
3. Assisting with disruptions by directing and informing customers to keep them safe.

For a full list of responsibilities, please download the detailed job description at the bottom of this advert.

Requirements:

• Organised, proactive, and able to prioritise tasks efficiently.
• Capable of handling repetitive tasks under pressure.
• Excellent communicator who enjoys engaging with people.
• Confident in approaching and talking to new people.
• Passionate about doing the right thing and providing excellent service.

Applicants requiring a visa must have at least 6 months remaining at the time of appointment. Full-time training is provided, and commitment to this is required.

Working Pattern:

Our services operate every day except Christmas Day. You will need to work shifts at all times of the day and week.

Two shift patterns are available, averaging either 25 or 30 hours per week over 5 days.

• Monday - Friday, 0600 - 1100 (25-hour contract)
• Monday - Friday, 1100 - 1700 (30-hour contract)

SWR is part of FirstGroup, the largest rail operator in the UK and the second-largest bus operator outside London. We operate across the UK and Ireland, with over 30,000 employees dedicated to making travel smoother and more environmentally responsible.