Gateline Assistant

TN United Kingdom; Bournemouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Gateline Assistant, where you'll play a vital role in ensuring a safe and welcoming experience for all travelers. This position involves overseeing ticket gates, assisting customers with ticketing, and providing vital information during busy times. You'll be part of a dedicated team working shifts to meet customer needs, ensuring their journeys are smooth and enjoyable. If you are a proactive communicator who thrives in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Ability to efficiently prioritise tasks and cope with repetitive tasks under pressure.
• Great communicator who enjoys working with people and helping customers.

Responsibilities

• Oversee ticket gates ensuring correct tickets and safe customer flow.
• Serve as the first point of contact for customer queries and assistance.

Skills

Organisational Skills

Communication Skills

Customer Service

Problem Solving

Job description

Social network you want to login/join with:

As a Gateline Assistant, you will work with the whole station team to deliver a safe and welcoming experience for all of our customers.

You will be overseeing the Ticket Gates to ensure all travellers have the correct ticket for their journey and helping them navigate their way safely around the station. You will be the first port of call for many customers and will need to be able to offer help and advice quickly and effectively, to ensure everyone's journey stays on track.

Your responsibilities will include, but are not limited to:

• Often the first port of call for our customers, whether that be for information, or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.
• You will ensure the safe operation of ticket gates and manage the flow of customers through the gates during busy times.
• If there is disruption, you will be instrumental in helping direct customers, keeping them safe and informed.

* For a full list of responsibilities, please download the job description available at the bottom of this advert.

You'll need to be:

• Organised, proactive and able to efficiently prioritise tasks.
• Able to cope with repetitive tasks under pressure.
• A great communicator that enjoys working with people.
• Confident and happy to approach and talk to new people.
• Passionate about doing the right thing – nothing is too much trouble.

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Working pattern

Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

You will work an average of 37 hours per week across 5 days as part of a rolling roster with a mixture of early, middle and late shifts including weekends.

Shifts include:

Monday to Friday 06:00 - 14:00 / 10:00 - 18:00 / 10:07 - 17:53 / 14:00 - 22:00

Saturday - 06:00 - 14:00 / 10:00 - 18:00 / 10:07 - 17:53 / 14:00 - 22:00

Sunday - 09:00 - 19:00

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.