Gateline Assistant

Great Western Railway; Bath; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading transport company in the UK is seeking Gateline Assistants to provide exceptional service at ticket barriers, manage automatic gates, and ensure passenger satisfaction. This role involves various shifts, including weekends, and offers perks such as a health cash plan, discounted travel, and lifestyle benefits. Successful candidates will receive full training and must complete a medical assessment and background check. Join a committed team transforming rail travel.

Benefits

Health Cash Plan

Gym discounts

Costco membership

Free GWR Travel pass

Pension scheme

Qualifications

• Passionate about delivering excellent customer service.
• Ability to manage ticket barriers and check tickets.

Responsibilities

• Provide exceptional customer service at ticket barriers.
• Operate and manage automatic ticket gates.
• Check and issue tickets, helping customers without valid fares.
• Maintain a clean, safe, and organized gateline area.
• Sell tickets using a mobile machine when needed.

Skills

Excellent customer service

Strong communication skills

Basic math skills

Calm under pressure

Team player

Job description

Are You Ready for a New Challenge?

Are you passionate about delivering excellent customer service in a fast-paced environment? Do you have strong communication skills and a solid understanding of basic math? Are you a team player with a positive attitude who can stay calm under pressure and resolve challenges confidently?

If so, we have the perfect opportunity for you!

Join Us as a Gateline Assistant!

We're looking for Gateline Assistants to be the friendly face at the station, assisting passengers and ensuring smooth fare collection. In this rewarding role, you'll help create a positive experience for every customer.

What You'll Do?

• Provide exceptional customer service at ticket barriers.
• Operate and manage automatic ticket gates.
• Check and issue tickets, helping customers without valid fares.
• Maintain a clean, safe, and organized gateline area.
• Sell tickets using a mobile machine when needed.

Working Pattern?

This role involves working shift working, including weekends and bank holidays. The earliest shift starts at 06:30 to 15:00 and the latest shift finish would be 14:45 - 23:15 hours.

What to Expect?

• After submitting your application, you'll complete an online assessment (recommended on a laptop / computer).
• Shortlisted candidates will be invited for a competency-based interview tentatively scheduled w / c 5th January 2026
• Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check.
• Full training will be provided, including a 3-week training programme in Swindon.

Additional Info?

• This advert includes current and upcoming permanent, fixed-term, full-time and part-time opportunities.

Perks & Benefits?

• Health & Wellbeing : Health Cash Plan, health screenings, EAP, gym discounts.
• Lifestyle : Costco membership, bike scheme, retail discounts.
• Financial : Pension, share-saving schemes, payroll giving.
• Travel : Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

About GWR?

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.

We believe rail is more than just transport - it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.

Our Commitment to Inclusion :

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals - Neurodiversity Health Assured - Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years - 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!