Gastroenterology Support Secretary

NHS; Wirral; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading NHS Trust is seeking a Support Medical Secretary to join their busy secretarial team within the Gastroenterology service. The role involves maintaining patient records, handling correspondence, and liaising with medical staff. Ideal candidates will possess relevant qualifications and experience in administrative roles, with strong IT and organizational skills.

Qualifications

• Experience of audio-typing and administrative roles.
• Ability to handle sensitive issues tactfully.
• Professional communication with patients and staff.

Responsibilities

• Maintain patient records and process correspondence.
• Liaise with Consultants and Trust staff to resolve queries.
• Handle telephone calls and prioritize tasks.

Skills

Good IT skills

Good time management

Organizational skills

Education

AMSPAR Medical Terminology Certificate

RSA Level II Word Processing

Tools

Microsoft Office

Job description

Job summary

An opportunity has arisen for a Support Medical Secretary to join our busy secretarial team within the Medical Division.

You will be based within the Gastroenterology service, working alongside a team of 8 medical secretaries and 2 support secretaries. The Gastroenterology service supports over 10 consultants and 7 Specialist Nurses.

Main duties of the job

You will be responsible for maintaining patient records, processing correspondence, producing documents from audio or copy typing, and handling telephone calls. You will liaise with Consultants, Trust staff, and external organisations to resolve queries. The role requires the ability to work under pressure, prioritize tasks, and handle confidential issues professionally.

About us

Wirral University Teaching Hospital NHS Foundation Trust welcomes new colleagues warmly. Known for competent and caring staff, we are located on the scenic Wirral peninsula, offering excellent transport links and a range of services to a diverse population.

We are one of the largest NHS trusts in the North West, with approximately 855 beds, over 6,000 staff, and a financial turnover exceeding £337m. Our location provides easy access to Liverpool, Chester, Manchester, and North Wales.

Job details

• Posted on: 22 May 2025
• Pay scheme: Agenda for Change
• Band: Band 3
• Salary: £24,071 - £25,674 per annum
• Contract: Permanent
• Working pattern: Full-time
• Location: Wirral University Teaching Hospital, Arrowe Park Road, Wirral, CH49 5PE

Job responsibilities

Please see the attached Job overview & description for further details about the Support Secretary position.

Person Specification

Qualifications, Experience & Training (Essential)

• AMSPAR Medical Terminology Certificate or equivalent
• RSA Level II Word Processing or equivalent
• Experience of audio-typing
• Experience in an administrative role

Desirable

• Previous NHS or medical environment administrative experience

Knowledge and Skills (Essential)

• Good IT skills, including Microsoft Office
• Good time management and organizational skills
• Awareness of Trust guidelines on confidentiality and complaints

Desirable

• Ability to use initiative and prioritize workload
• Knowledge of NHS targets like 18-week RTT and cancer

Personal Attributes (Essential)

• Ability to handle sensitive issues tactfully
• Polite, conscientious, courteous
• Ability to recognize and escalate out-of-scope issues

Desirable

• Professional communication with patients and staff
• Ability to work independently and as part of a team
• Calmness under pressure

Additional Information

This role is subject to the Rehabilitation of Offenders Act 1975, requiring a Disclosure and Barring Service check. Applications from those requiring sponsorship are welcome. Further details on UK visa and criminal record checks are available on the UK Visas and Immigration website.

Employer Details

Wirral University Teaching Hospitals NHS Trust

Address: Arrowe Park Road, Wirral, CH49 5PE

Website: https://www.wuth.nhs.uk