Gastroenterology Patient Pathway Coordinator (Band 3)

Sfh Tr; Stanton Hill; In loco; GBP 26.000 - 27.000; Tempo pieno

Descrizione del lavoro

The Gastroenterology department at King’s Mill Hospital is seeking a Patient Pathway Co-ordinator to join our busy team. You will manage referral triage, coordinate inquiries, and maintain accurate patient data to ensure timely care for our patients.

You will be the first point of contact for patients and colleagues, handling inquiries, supporting teams, and performing audio typing as required. A high level of organisation and compassionate patient care are essential.

Competenze

• GCSE English at grade C or above (or equivalent).
• RSA II (or equivalent) certification.
• AMSPAR qualification for medical administration and reception.
• NVQ in Customer Care or equivalent experience.
• IHRIM (Health Records/Information Management) diploma or equivalent.
• European Computer Driving Licence or equivalent IT competency.
• Shorthand speeds of 80 wpm.

Mansioni

• Answering and making calls to patients and colleagues.
• Managing an in-depth patient-based Excel document with accuracy.
• Balancing urgent and routine referrals with focus on patient care.
• Tracking patients in the referral triage platform.
• Performing audio typing as required.
• Collaborating with consultants and Gastroenterology staff.
• General admin duties including photocopying, faxing and filing.

Conoscenze

Computer literacy

NHS knowledge

Data protection

Health & safety

Equality & diversity

Attention to detail

Formazione

GCSE English C or above

RSA II or equivalent

AMSPAR diploma

NVQ in Customer Care

IHRIM Diploma

European Computer Driving Licence

Shorthand 80 wpm

Strumenti

Excel

PAS

IT / Patient data systems

Descrizione del lavoro

The Gastroenterology department at King’s Mill Hospital is seeking a Patient Pathway Co-ordinator to join our busy team. You will manage referral triage, coordinate inquiries, and maintain accurate patient data to ensure timely care for our patients.

You will be the first point of contact for patients and colleagues, handling inquiries, supporting teams, and performing audio typing as required. A high level of organisation and compassionate patient care are essential.