Gastroenterology Clinic Admin Coordinator

Cardiff and Vale University Health Board; Ashford; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Always puts patients first

Flexible in attitudes to teamwork

Respect and care for others

Personal responsibility and excellence

Office environment experience

Strong written/verbal communication

Confidentiality and discretion

Initiative and judgement

NHS knowledge

Job summary

Ashford and St Peter's Hospitals NHS Foundation Trust is seeking a Clinical Office Administrative Co-ordinator to support the Gastroenterology team at Ashford. You will handle comprehensive administration, coordinate with Consultants, and ensure timely clinic bookings and communications with patients and clinicians.

The role requires accuracy, initiative, and a proactive approach to managing patient pathways with various systems, while providing first-class admin support to the trust.

Qualifications

• Experience in NHS administration or secretarial work preferred.
• Ability to work with consultants and clinical teams.
• Proficient in administrative software and systems.
• Strong written and verbal communication with confidentiality.
• Flexible team player with attention to detail.

Responsibilities

• Provide a comprehensive administrative service to the clinical office and staff.
• Organise workload with Consultants and Teams, coordinating with other coordinators.
• Act as point of contact for patients; book, cancel and rebook outpatient appointments.
• Monitor 18-week pathway and cancer targets; flag delays breaches per policy.
• Use Surrey Safe Care and Evolve to support patient pathways and records.
• Attend regular team meetings and contribute to service improvements.

Skills

Administrative coordination

Communication (phone/email)

Clinical administration

Teamwork

Education

GCSE English & Maths

Tools

Surrey Safe Care (Cerner)

Evolve

Dictate

Job description

Ashford and St Peter's Hospitals NHS Foundation Trust is seeking a Clinical Office Administrative Co-ordinator to support the Gastroenterology team at Ashford. You will handle comprehensive administration, coordinate with Consultants, and ensure timely clinic bookings and communications with patients and clinicians.

The role requires accuracy, initiative, and a proactive approach to managing patient pathways with various systems, while providing first-class admin support to the trust.