Gastroenterology Clinic & Pathway Coordinator

Ashford and St. Peter's Hospitals NHS Foundation Trust; Chertsey; On-site; GBP 30,000 - 33,000; Full time

Job summary

Ashford and St Peter's Hospitals NHS Foundation Trust is seeking a Clinical Office Coordinator for the Gastroenterology department in Chertsey. The role focuses on providing a comprehensive administrative service to the clinical office, supporting Consultants and their teams, and ensuring efficient patient pathways.

You will manage clinics and patient communications, handle bookings and correspondence, and use systems such as Surrey Safe Care (Cerner) and Evolve.

Qualifications

• General office duties and administrative support.
• Strong administration and telephone skills.
• Enthusiastic team player with attention to detail.
• Experience with Cerner, Evolve or willingness to train on these systems.

Responsibilities

• Provide a comprehensive administrative service to the clinical office and staff.
• Organise workload with Consultants and Teams to ensure an efficient service.
• Act as a primary contact for patients and coordinate with clinicians and nurses.
• Coordinate patient pathways and manage clinic/theatre bookings per Access Policy.
• Communicate with patients to book, cancel or rebook outpatient appointments.
• Send appointment letters and manage follow-up communications.
• Check clinic letters and record outcomes in Surrey Safe Care.
• Monitor clinic overbooking and arrange additional clinics to meet targets.
• Attend team meetings and support training of new staff.
• Use systems to promote an efficient service and manage electronic records.

Skills

Administration

Telephone etiquette

Attention to detail

Team player

Time management

Communication skills

Education

GCSE English & Maths

Tools

Cerner (Surrey Safe Care)

Evolve

Dictate

Job description

Ashford and St Peter's Hospitals NHS Foundation Trust is seeking a Clinical Office Coordinator for the Gastroenterology department in Chertsey. The role focuses on providing a comprehensive administrative service to the clinical office, supporting Consultants and their teams, and ensuring efficient patient pathways.

You will manage clinics and patient communications, handle bookings and correspondence, and use systems such as Surrey Safe Care (Cerner) and Evolve.